--000000000000561fac05dffebe65 Content-Type: text/plain; charset="UTF-8" Hello Timothy, I hope you've had a good week! My apologies for the huge delay in revisiting this FB pixel issue. I realized that our ad account and pixel are in your name, and not under the HCA umbrella (perhaps a tactic from before my time at 20Eight to bypass the advertising limitations associated with the HCAM Facebook business account). Is it possible that you have created a FB business suit for your own FB account? That would explain why we use an ad account called 'Tim Thomas' and that the pixel we're trying to get admin access to is called 'Tim Thomas's Pixel.' Whenever you have time, could you retry sharing the pixel with us (from the Tim Thomas account this time)? Here is a simple guide that you may follow to give us access to the pixel yourself: https://www.jonloomer.com/share-facebook-audience-pixel/#:~:text=Go%20to%20%E2%80%9CPixels%E2%80%9D%20under%20Data,of%20your%20own%20Business%20Manager . You will just need to follow these steps and provide our business ID: 276890069331545 If you'd rather meet briefly today or sometime next week and figure it out together, I'd be very happy to do so. Please let me know your preference and-- of course-- whether there is anything I can assist with! Thank you so much for your time & patience, Sarah -- 613.228.2028 | 20eight.ca | Sarah@20eight.ca --000000000000561fac05dffebe65 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0Timothy, I hope you've had a good we= ek! My apologies for the huge delay in revisiting this F= B pixel issue. I realized that our ad account and pixel are in your name= , and not under the HCA umbrella (perhaps a tactic from before my time at 2= 0Eight to bypass the advertising limitations associated with the HCAM Faceb= ook business account).=C2=A0 Is it possible that you have created a = FB business suit for your own FB account? That would explain why we use an = ad account called 'Tim Thomas' and that the pixel we're trying = to get admin access to is called 'Tim Thomas's Pixel.' Whenever you have time, could y= ou retry sharing the pixel with us (from the Tim=C2=A0Thomas account this t= ime)? Here is a simple guide that you may follow to give us access to t= he pixel yourself:=C2=A0 https://www.jonloomer.com/share-facebook-audie= nce-pixel/#:~:text=3DGo%20to%20%E2%80%9CPixels%E2%80%9D%20under%20Data,of%2= 0your%20own%20Business%20Manager . You will jus= t need to follow these steps and provide our business ID:=C2=A0 276890069331545 If you'd rather meet briefly today or som= etime next week and figure it out together, I'd be very happy to do so.= Please let me know your preference and-- of= course-- whether there is anything I can assist=C2=A0with! Thank you so= much for your time & patience, Sarah --