--000000000000f3e3a5062e983761 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm so sorry! We lost 2 tier 1 client's - one of them passed away and the other ran out of funds and moved to LTC. Then I have the tier 1 client that I was telling you about that we do 24/7 with every other week and her daughter stays with her the alternating week. Her daughter has been stuck here due to weather for 3 weeks so she canceled us. We are scheduled to start back up on the 23rd. Our pipeline....the good news is that Laddish is getting ready to sign the paperwork and will be a tier 1 client. We are working on getting her CareScout number for her paperwork and we are good to go. While it looks good at first glance the majority of them are turning out to be tier 1 clients that want someone to stop by and check that mom took her meds or 2 hour shifts twice a week. Jake and Amy just completed an assessment and the woman wants 4 hours tomorrow and 4 on Sunday but also asked it she could cancel Sunday on Saturday. On Thu, Feb 20, 2025 at 1:25=E2=80=AFPM Timothy Thomas wrot= e: > Hey Teresa, > > I didn't see your comments yet. > > Could you confirm for me again why the big revenue dip. > > The top of your funnel looks good but the bottom half AXs and SOCs not so > much.... > > ---------- Forwarded message --------- > From: Timothy Thomas > Date: Wed, Feb 19, 2025 at 3:31=E2=80=AFPM > Subject: East Growth Metrics > To: Joey Taylor , Chuck Terlesky cterlesky@thekey.com>, Timon Page , Dennis Fancy dfancy@thekey.com>, Sharon Speirs , Midwestleadership > > > > Good afternoon, > > Please take a moment to review the attached deck containing last week=E2= =80=99s > metrics. Specifically, I=E2=80=99d like your comments on slide 6 and slid= e 10 in > relation to your revenue, census, and pipeline performance. Please send > your comments over before 2pm ET tomorrow in prep for our WBR call. > > It was a challenging week for our pipeline as a region, so I=E2=80=99d ap= preciate > your insights on: > =E2=80=A2 What=E2=80=99s currently working well in your market > =E2=80=A2 What=E2=80=99s not working and needs adjustment > =E2=80=A2 Which opportunities are likely to convert > =E2=80=A2 How the current week is shaping up as a potential bounce back > > Here are some questions you can ask yourself > > 1. Assessment & Conversion Issues: > =E2=80=A2 Cincinnati, Cleveland, Winnipeg, Kansas City, all had 0 assessm= ents and > 0 SOC the week of 2/10. What are the main barriers to moving leads throug= h > the funnel? > =E2=80=A2 Is this due to low lead quality, staffing shortages, or operati= onal > bottlenecks? > > 2. Market-Specific Insights: > =E2=80=A2 St. Louis and Calgary had increased assessments but declining S= OC=E2=80=94why > are assessments not converting into starts? Are we losing clients to > competitors or seeing reluctance due to pricing or service offerings? > > 3. Lead Generation & Funnel Performance: > =E2=80=A2 Leads were up 21% M