--0000000000008432c3060e0f3aa5 Content-Type: multipart/alternative; boundary="0000000000008432c3060e0f3aa4" --0000000000008432c3060e0f3aa4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Yes that is who she is referring to. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Wed, Jan 3, 2024 at 11:24=E2=80=AFAM Timothy Thomas wrot= e: > Hi Shawntel, > > Do you know if she is referring to Michelle Hudgins? > > On Wed, Jan 3, 2024 at 12:02=E2=80=AFPM Shawntel Sousa wrote: > >> Hi Both, >> Please see the attached email from client Ray Albo daughter regarding >> billing. >> >> We continue to lose clients over billing mistakes and this client refuse= s >> to add hours because of the billing errors, just for some insight. >> >> *Thank you,* >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager >> >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> ---------- Forwarded message --------- >> From: Shawntel Sousa >> Date: Wed, Jan 3, 2024 at 5:11=E2=80=AFAM >> Subject: Re: FW: Overdue balance of $221.98 Ray and Mary Albo >> To: candicea >> >> >> Hi Candice, >> Thank you for the update I will reach out to Michelle today and request >> that she contact you. >> >> We will get this all sorted. >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> On Wed, Jan 3, 2024 at 4:48=E2=80=AFAM candicea wrote= : >> >>> Shawntel, >>> Please be aware I was not able to reach Michelle (senior US account >>> specialist) on Tuesday Jan 2nd. I did leave her a voicemail message to = call >>> me back along with the two emails I sent on Jan1st. I'm still waiting = to >>> get a correct invoice for outstanding balances as explained in my Jan1s= t >>> email to you. >>> If you are able to let her know we are still waiting, I look forward to >>> hearing from her . >>> I won't be looking at additional caregivers from the Keys until all >>> outstanding issues are addressed . >>> We will however continue on with our current caregiver Angie's service. >>> Thanks, Candice >>> >>> Sent from my Galaxy >>> >>> >>> -------- Original message -------- >>> From: Shawntel Sousa >>> Date: 2024-01-02 11:35 a.m. (GMT-07:00) >>> To: Candice >>> Subject: Re: FW: Overdue balance of $221.98 Ray and Mary Albo >>> >>> HI, >>> >>> Thank you Candice. >>> >>> Would I believe that your parents have more hours that are approved for >>> them, would you be open to looking for another caregiver to help take s= ome >>> pressure off you? >>> >>> *Thank you,* >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager >>> >>> >>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Offic