This is a multipart message in MIME format. ------=_NextPart_000_0911_01D9E6D4.5269C920 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0912_01D9E6D4.5269C920" ------=_NextPart_001_0912_01D9E6D4.5269C920 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Please let Ali know youâve flipped this to the internal Help = Desk team so he does not reply to the client. From: Timothy Thomas Sent: Thursday, September 14, 2023 6:09 AM To: Chuck Terlesky ; Elizabeth Clark = Subject: IMPORTANT: Fwd: Billing Update. Hi Chuck, What are we doing wrong here? Is it simple that his invoices don't show = the portion allocated to Blue Cross? Sounds like they need different = payment terms as well, how long does it typically take for Blue Cross to = pay? Please let Elizabeth know so we can get this resolved for Bill today. Thanks Tim ---------- Forwarded message --------- From: > Date: Wed, Sep 13, 2023 at 7:27â¯PM Subject: RE: Billing Update. To: Ali Malik > Cc: >, >, >, Chuck Terlesky >, Dan Picken > Hi Ali We seem to be getting nowhere. I got a call this afternoon from Michela Hudgins who seemed in a real = hurry to charge everything to my credit card. I asked her to send the invoices and I would confirm the hours charged = and process the payment, she replied she would process the payment! The three invoice she sent are totally incomplete! Does anyone at the Key understand that Alberta Blue Cross covers a = portion of my Motherâs care and that after confirming the hours = worked and charged I would process a payment after confirming Blue Cross = has been billed and has covered their portion? The invoices sent only cover a portion of the months June, July and = August , and show nothing from Blue Cross. This is really getting ridiculous! Bill From: Bill Picken > Sent: Thursday, August 31, 2023 11:56 AM To: Ali Malik > Subject: Re: Billing Update. Hi Ali Have you reconciled Jun and July. Please send me the invoices. Thanks Bill Sent from my iPad On Jun 20, 2023, at 7:16 AM, Ali Malik > wrote: Hey Bill, As mentioned previously only pay partial of the invoice ($618). We are = going to credit the remaining balance. As for June's invoice, we did not reconcile payment yet from CDHC, once = we do, you will see that in the versapay system. @TheKey Billing Please add credit to = invoice 429619 as per email above. total credit would be $521.89 leaving = balance on invoice for $618 On Mon, Jun 19, 2023 at 6:44â¯PM > wrote: Hey Ali Are we looking at the same website? Invoice 429619 shows balance of 1139.89, no mention of credits for = 462.50 or 59.39 =618.00 Invoice 466639 does not show any payment from Blue Cross for May? Bill From: Ali Malik > Sent: Monday, June 19, 2023 10:35 AM To: billpicken@shaw.ca Subject: Re: Billing Update. Hey Bill, Junes invoice we still have to reconcile CDHC pay