--00000000000092330c0619aead1d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, I ran for all open charges on account using the PAD provided after receiving notification from Joey that cheques were shredded. The charge ran successfully on 5.29 and has not returned. Best, *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, May 30, 2024 at 12:41=E2=80=AFPM Timothy Thomas wro= te: > Are we 100% sure the client has double paid? > > If that's the case, then yes we need to refund immediately. > > On Thu, May 30, 2024 at 12:01=E2=80=AFPM John Janiga > wrote: > >> Hello Cynthia, >> >> I think because of the size of the check and the amount processed >> yesterday, we should refund. >> >> Does anyone have any thoughts on this? >> >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, May 30, 2024 at 11:53=E2=80=AFAM Cynthia Lum w= rote: >> >>> Hi Joey and John, >>> >>> We received a check from this client yesterday for $12748.08 that was >>> dated 5/16/24 and was cashed by our lockbox. Should we refund this amo= unt >>> back to the PAD since it looks like we already processed the open balan= ce >>> yesterday? >>> Check image attached >>> >>> >>> Cynthia Lum >>> Client Account Specialist >>> * Please note my email has changed: * >>> clum@thekey.com >>> 408-669-5030 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, May 29, 2024 at 10:08=E2=80=AFAM John Janiga >>> wrote: >>> >>>> Hello Joey, >>>> >>>> I will run these open charges now and report back if they were >>>> successful. >>>> >>>> Thank you! >>>> >>>> *John Janiga* >>>> Collections Analyst 2 >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Wed, May 29, 2024 at 12:48=E2=80=AFPM Joey Taylor >>>> wrote: >>>> >>>>> Good Afternoon, >>>>> >>>>> The client had paid by cheques (included below) that was post-dated. >>>>> J.P. Morgan returned the cheques and we shredded it. The client asked= that >>>>> we collect the funds through PAD. Please do so. >>>>> >>>>> Thank you, >>>>> >>>>> Joey Taylor >>>>> >>>>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>>>> >>>>> 514-907-5065 >>>>> >>>>> TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000092330c0619aead1d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello=C2=A0Tim,=C2=A0 I ran for all ope= n charges on account using the PAD provided after receiving notification fr= om Joey that cheques were shredded.=C2=A0 The char= ge ran successfully on 5.29 and has not returned.=C2=A0 Best,=C2=A0 John Janiga Collections Anal= yst 2=C2=A0 john.janiga@th= ekey.com 408-647-7538=C2=A0 = TheKey.com = <img alt=3D