--000000000000a2c3b40619adf6a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Rita Darocha was a past client who used our services from May 1st to June 17th 2023. When we started, the services were at her home in Waterloo 20- 28hours per week. His son, Dennis reached out to us and said that he wants a caregiver who speaks Portuguese and wanted her to accompany Rita back to Portugal. He said it will be only for 2 days and then our caregiver will return. He agreed to pay for her tickers, travel allowance meals and hourly care. We hired a Portuguese speaking CG, Gisele who was open to travel. While the CG and Rita were in Portugal, he called me back saying he needs to extend our CG's services for another 9 to 10 days, our CG agreed to stay with her in the hotel and assist her with care. He was made clear that he has to pay $40/ hour for our CG traveling with Rita to which he agreed. Later, he came back with an email saying that he was not aware that we are charging him $40 per hour even during the nights when both Rita and CG were sleeping. After a lot of back and forth follow up, he said that he will not pay and immediately his number was not in service and not reachable. I believe, he has also moved back to Portugal and he thinks that he can get away not paying us. In a separate email, I will forward you the communication I had with him during the tenure of care. *Best regards* *Pauli Shah* *Client Success Manager* *Direct: 289-412-1441* *Office: 905-337-1200* TheKey.ca [image: TheKey] On Thu, May 30, 2024 at 11:41=E2=80=AFAM Timothy Thomas wro= te: > Good afternoon, > > Would either of you have information on the client Rita Darocha 158647- > they have an outstanding balance and we're unable to reach any family > contacts. > > Thanks > > ---------- Forwarded message --------- > From: Michelle Hudgins > Date: Mon, May 20, 2024 at 10:30=E2=80=AFAM > Subject: Rita Darocha 158647 > To: Timothy Thomas , Gerard Draetta gerard.draetta@thekey.com> > > > Good Morning, > > The number on file for Rita's POA Dennis is disconnected; there is no > other number in clearcare. Can you help assist with this? > > Kind regard, > *Michelle Hudgins* > Collections Analyst 2 > Direct Line: 305-452-0760 > *michelle.hudgins@thekey.com * > > > TheKey.com > [image: TheKey] > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000a2c3b40619adf6a5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Rita Darocha was a past client = who used our services from May 1st to June 17th 2023. When we sta= rted, the services were at her home in Waterloo 20- 28hours per week. = His son, Dennis reached out to us and said that he want= s a caregiver who speaks Portuguese and wanted her to accompany Rita back t= o Portugal. He said it will be only for 2 days and then our caregiver will = return. H