--00000000000033190d062fac324f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just added the alias onto your account. Try to login now. Let me know once you are done and I will remove the alias. On Wed, Mar 5, 2025 at 7:44=E2=80=AFPM Trish Nguyen wrote: > Please help to do so if adding the alias able to get us in the account > without the notification code. Thanks. > > On Tue, 4 Mar at 1:37 PM , Utility and Rent Support utility_rent@thekey.com> wrote: > Do you want me to temporarily add the ap-invoices email as an alias to > your account so you can login and access the account? You might also be > able to update the multi factor authentication email > > On Tue, Mar 4, 2025 at 12:47=E2=80=AFPM Trish Nguyen > wrote: > >> >> Hi John, >> >> I do not have the information. Below is what we received and we clicked >> on the View Bill to take us to the portal. The screenshot I sent earlie= r >> was as far as I can get to. >> Your Rogers Business bill is now available - Need PDF invoice for >> processing >> R >> Rogers >> reported via email >> 16 days ago (Sun, 16 Feb 2025 at 7:45 AM) >> >> To:utility_rent@thekey.com >> View your Rogers bill now >> >> . >> [image: Your online bill is ready.] >> >> Business Self-Serve >> >> Thanks for choosing online billing. Your Rogers bill is now ready. >> *Please note:* If you have more than one business account number linked >> to your profile, each bill needs to be paid separately. The amount below= is >> a consolidated amount (for one or more business account numbers). >> [image: Here are your billing details:] >> Current Bill(s) Total: $495.43 >> Required payment date: Mar 06, 2025 >> [image: View bill] >> >> Need help understanding your bill? No problem. >> Find the answers you=E2=80=99re looking for here >> >> . >> Do more from your Business Self Service account >> You can do much more than just view your bill, you can also: >> =E2=80=A2 Pay your bill >> =E2=80=A2 Check your account balance >> =E2=80=A2 Update your account information >> =E2=80=A2 View bill details >> =E2=80=A2 View your data usage >> If you received this message in error, or would like to discuss your >> account, contact our Small Business Specialist >> . >> >> On Tue, 4 Mar at 11:39 AM , Utility and Rent Support > utility_rent@thekey.com> wrote: >> Which account and what account number is this for? >> >> On Tue, Mar 4, 2025 at 11:36=E2=80=AFAM Trish Nguyen >> wrote: >> >>> Please take a look at ticket #1060136 >>> raised by Rogers ( >>> notifications@rci.rogers.com). >>> >>> Hi John, >>> >>> We are unable to pull the invoice due the ap-invoices@thekey.com is no >>> longer an active email. Please access and provide a copy of the bill s= o >>> avoid payment delay. >>> >>> Thanks, >>> >>> >>> >>> >>> >>> Timothy Thomas >>> added a private note >>> 11 days ago (Fri, 21 Feb 2025 at 3:40 PM) >>> >>> Notified to:"Trish Nguyen" , "TheKey IT >>> Support" >>> @TheKey IT Support took over the management of >>> this