--000000000000822e1705e9bbfa2e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Could we please discuss during our call today? I am glad to hear your dad will be overseeing these issues, but I just want to understand the exact process until billing is centralized. As you know, clients are frustrated with the lack of responsiveness. They reach out to me when they do not hear back in a timely manner. Thanks, Dennis Fancy, BSP Care Solutions Manager *Please note my email has changed:* dfancy@thekey.com TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Date: Wed, Sep 28, 2022 at 7:26 AM Subject: PAD agreement To: Dennis Fancy Hi Dennis I=E2=80=99m wondering if you could help me with this. I got an invoice for Sept 16. The amount is fine. I had understood that an automatic withdrawal would be done for all payments. All the correct info was given for this to happen. No money has been withdrawn yet. I=E2=80=99ve emailed Brian Boxall at least= twice about this - I=E2=80=99m not sure if he=E2=80=99s the right person to ask. Could you please look into this and let me know what=E2=80=99s what? Thank you very much Louise 204-770-9049 Sent from my iPhone On Sep 8, 2022, at 9:05 AM, Dennis Fancy wrote: =EF=BB=BF Hi Louise, Thank you for the detailed information. We will plan to start on Monday with the initial visit being 4-8pm. Have a great day! Dennis Fancy, BSP Care Solutions Manager *Please note my email has changed:* dfancy@thekey.com TheKey.com [image: TheKey] On Thu, Sep 8, 2022 at 6:37 AM Louise wrote: > Hello Dennis, > > Yesterday I met with Rachid and Shar, a nurse here, as planned. > > We went through the same description of tasks I had sent you. > Provide companionship and stimulation > Help with supper, encouraging her to eat and drink > Comfort care such as brushing teeth and partial, washing face, arms and > hands, brushing hair > Preparing mom for bedtime - bathroom, changing disposable underpants, > cleaning all areas with dermatitis caused by incontinence ( mechanical > lift). > Removing hearing aids for nighttime and giving them to nursing station. > Putting dirty clothes in laundry bag and lay out clothes for next day. > Collaborate with nursing staff for any issues that come up during their > shift with mom. > > The best shift for the health care aid is from 5 pm to 8 pm, Monday to > Friday. > > For Monday September 12, I would like for the Home Care Assistance person > to work from 4pm to 8 pm for that day only. From 4 to 5 pm, your health > care aid will get an orientation and I think that will play a big part in > making this a success. Of course invoice us for the extra hour. She will > meet with Shar, the evening nurse, at the first floor nursing station at= 4 > pm next Monday. > > The use of the mechanical lift, (it=E2=80=99s called a Sara lift, surely > meaningful to you) was one point that needed to be clarified. > Only residence staff can put mom in the Sara lift o