--0000000000008856d6061b55c35b Content-Type: multipart/alternative; boundary="0000000000008856d5061b55c35a" --0000000000008856d5061b55c35a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, Thanks for checking, hopefully he will respond and provide proof of payment. *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Jun 20, 2024 at 1:28=E2=80=AFPM Timothy Thomas wrot= e: > Hi John, > > I checked both bank accounts. Montreal and Vancouver where the old and ne= w > etransfers are being routed and I can't find a deposit tied to this clien= t > or Fabio. > > Thanks > Tim > > On Thu, Jun 20, 2024 at 1:14=E2=80=AFPM John Janiga > wrote: > >> Hello Tim, >> >> Sure thing, he stated it was sent on Monday. >> >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Thu, Jun 20, 2024 at 12:59=E2=80=AFPM Timothy Thomas = wrote: >> >>> Do we have a rough idea of when he sent it? I=E2=80=99ll take a look at= the >>> bank. >>> >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >>> >>> On Thu, Jun 20, 2024 at 12:41=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Hello Tim, >>>> >>>> >>>> I would love to, but Fabio has not responded, he simply states all has >>>> been paid, and we should check internally before bothering him again. >>>> >>>> >>>> >>>> *John Janiga* >>>> Collections Analyst 2 >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Thu, Jun 20, 2024 at 12:37=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Hi John, >>>>> >>>>> Can you confirm the amount of the suspected e-transfer? >>>>> >>>>> On Thu, Jun 20, 2024 at 11:51=E2=80=AFAM John Janiga >>>>> wrote: >>>>> >>>>>> Hello Joey, >>>>>> >>>>>> I have reached out to Fabio (son) and he is adamant that an >>>>>> e-transfer was sent earlier this week. >>>>>> >>>>>> Cynthia cannot confirm an e-transfer was received and Fabio has not >>>>>> responded to our request for proof of payment. >>>>>> >>>>>> [image: image.png] >>>>>> >>>>>> I wanted to see if you have any insight available on next steps, as >>>>>> you can see we have not received a payment in quite a while and the = client >>>>>> is still on active service. >>>>>> >>>>>> >>>>>> Thank you for any guidance you can provide. >>>>>> >>>>>> >>>>>> Best, >>>>>> *John Janiga* >>>>>> Collections Analyst 2 >>>>>> *john.janiga@thekey.com * >>>>>> *408-647-7538 * >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.ca >>>>> [image: TheKey] >>>>> >>>> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9