This is a multipart message in MIME format. ------=_NextPart_000_1403_01DBF41D.32D15490 Content-Type: multipart/alternative; boundary="----=_NextPart_001_1404_01DBF41D.32D15490" ------=_NextPart_001_1404_01DBF41D.32D15490 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi There- If this is tracked by Tims team, and they email Billing@thekey.com = when a client has failed to meet that = commitment (permitting we validate the CCA is signed authorizing us to = do so) with the specific amount of hours to charge and at what rate, we = can execute that. From an Accounting perspective we would want it to hit = the right GL since there are no COGS to offset those revenue lines, like = we did with previous initiatives. Let me circle up with Billing and Accounting, and confirm once = weâre aligned from a process perspective, but I donât = think this is a challenge. Does that work? Kind regards- Elizabeth Clark Director | TheKey Mobile: 619.822.4855 From: Timothy Thomas Sent: Friday, July 11, 2025 9:55 AM To: Steve Koyanagi Cc: Elizabeth Clark ; Laszlo Kovacs = ; Melissa Reyes ; = Nina Kani Subject: Re: Old Consent We would like to give the CSMs the ability to make a judgement call at = assessment given the circumstances. If we believe a client will drop off = early (resistance, financial issues, "want to try us") we would be = looking at securing a minimum of 4 weeks of service or 80 hours, = whatever is lower. On Fri, Jul 11, 2025 at 12:52â¯PM Steve Koyanagi = > wrote: I think we can work on adding something but would want to work with the = finance team as well to ensure it will work for them as well. Do you have a specific hours commitment you want per week or month you = have in mind? Would you want to do for all of Canada? Adding Laszlo/Elizabeth for their input as well. On Fri, Jul 11, 2025 at 9:02â¯AM Timothy Thomas > wrote: Correct, however we reserved the right to waive the charge for various = reasons (hospitalization, death, service failure etc) On Fri, Jul 11, 2025 at 11:59â¯AM Steve Koyanagi = > wrote: Tim, Historically, what happened if a client does not meet their minimum = commitment? Did we bill them for any gap in hours? On Thu, Jul 10, 2025 at 8:26â¯PM Melissa Reyes = > wrote: Nina and Steve, Canada team shared in previous Canadian CCAs they had a minimum hours = commitment and they are interested in reinstating that. Thoughts on = adding this to their agreement? Melissa Reyes President of Client Services (916)743-0530 ---------- Forwarded message --------- From: Timothy Thomas > Date: Thu, Jul 10, 2025 at 6:57â¯PM Subject: Old Consent To: Melissa Reyes > Hi Melissa, Here is a copy of my old Consent agreement. You can see in the pricing = box we had a spot for minimum commitment of hours. The CSMs would fill = this out at assessment. -- Tim Thomas Head of M