--Apple-Mail-BBF6E552-49F1-40C6-8626-28AE71276C91 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you for your help=20 Kathryn Nester Employee Care Manager Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity knester@homecareassistance.com > On Feb 9, 2023, at 5:21 PM, Camille Jervoso wrote: >=20 > =EF=BB=BF > Hi Kathryn, > =E2=80=8B > As of the moment there is a delay. All the data we collect on the app are p= ulled once per day.=20 > You can export the report to Google Sheet and download them as PDF so you c= an email it to the family member.=20 > Once they are exported in Google sheets, you can edit them in case there a= re information that you don't want the=20 > family to see. I suggest doing this if you are to send a week's worth of r= eports. I'm not sure if this will also be convenient if you only need to sen= d one day of shift summary to the family.=20 >=20 >=20 > To do that, go to the Analytics portal. Once you have your filters set, yo= u can hover to the right side of the table to see the three vertical dots th= en choose EXPORT >=20 >=20 > =E2=80=8B >=20 >=20 > Once they are exported to Sheets you can download them and save us PDF. Th= e PDF version of the report is the one you can email to client's family.=20 >=20 >=20 >=20 > Thanks,=20 >=20 > Camille Jervoso > Caregiver Connect Team=20 >=20 > On Thu, 9 Feb at 2:03 PM , KathrynNester w= rote: > Thanks for letting me know. Does it load to analytics live or is there a d= elay in viewing that each day?=20 >=20 > Is there another way for the family to view all the shift notes then in th= e family room portal instead of us having to copy and paste notes from analy= tics daily?=20 >=20 > Kathryn Nester > Employee Care Manager > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > We Are Hiring! >=20 >=20 > Champions of Longevity > knester@homecareassistance.com >=20 > On Feb 9, 2023, at 1:55 PM, Grace Campoll wrote: >=20 > =EF=BB=BF > Hi Kathryn,=20 >=20 > The character limit in the app is 5000, which allows for quite a lot of te= xt. I believe there is a limitation in ClearCare that only displays 1000, bu= t the full notes can be viewed in the Analytics Portal under the Client Shif= t Summary tab.=20 >=20 > Last I checked, the Key app doesn't include the summaries yet, but it's a p= lanned addition.=20 >=20 >=20 >=20 > Thanks,=20 >=20 > Grace > Caregiver Connect Support > On Thu, 9 Feb at 11:56 AM , KathrynNester = wrote: > Good morning,=20 >=20 > There seems to be a character cut off for shift notes. Is it possible to i= ncrease this? Several caregivers are getting cutoff and can=E2=80=99t finish= their notes and the family wants to be able to see the full report=20 >=20 > Thank you, > Kathryn=20 >=20 > Kathryn Nester > Employee Car