----==_mimepart_65e230ab11c7e_1bf3fbe7c4c8f4015483497 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy and Sharon, Please see my note below regarding Vancouver cli= ent Shirley Devitt (https://hcavancouver.clearcareonline.ca/clients/10000= 00000037681/). Her daughter/POC Deanna is not at all happy about the incr= ease and held firm that we have no right to increase the rate without not= ice. She claims neither herself or her mother received the increase notic= e. She is demanding that we only forward the both of them the original em= ail that was sent by your office containing a copy of the notice. =E2= =80=8BI have a feeling that if we can't locate the email sent to either o= f them, she is going to dispute the increase. Please let me know if I can= be of any further assistance here. Thank you! = = On Fri, 1 Mar at 2:41 PM , Shirley Devitt = wrote: = Received phone call from client's daughter/POC Deanna Devitt regarding t= he rate increase from $39.75 per hour to $41.00 per hour. She is very ang= ry and upset over it. She claims neither herself or the client received a= ny correspondence or notice of the increase and wants to speak to managem= ent immediately. I apologized for the lack of notice and told her that it= should have been sent to her mother's email address. She claims nothing = has been received. = = She does not want a copy of the notice now. She wants us to locate the o= riginal email that was sent and have it forwarded to both herself and the= client.=C2=A0 ----==_mimepart_65e230ab11c7e_1bf3fbe7c4c8f4015483497 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy and Sharon, Please see my note below regarding Vancouver client Shir= ley Devitt ( https://hcavancouver.clearcareonline.= ca/clients/1000000000037681/ ). Her daughter/POC Deanna is not at all = happy about the increase and held firm that we have no right to increase = the rate without notice. She claims neither herself or her mother receive= d the increase notice. She is demanding that we only forward the both of = them the original email that was sent by your office containing a copy of= the notice. =E2=80=8BI have a feeling that if we can't locate the em= ail sent to either of them, she is going to dispute the increase. Please = let me know if I can be of any further assistance here. Thank you! On Fri, 1 Mar at 2:41 PM , Shirley Devitt &= lt;deannadevitt2@telus.net> wrote: Received phone call from client's daughter/POC Deanna De= vitt regarding the rate increase from $39.75 per hour to $41.00 per hour.= She is very angry and upset over it. She claims neither herself or the c= lient received any correspondence or notice of the increase and wants to = speak to management immediately. I apologized for the lack of notice and = told her that it should have been sent to her mother's email address. She= claims nothing has been received. She does not want a copy of the notice now. She wants us=