Lifeguard Project Status- Week Ending 4/18/25

Good Morning All-

 

Please see the below updates for the roll out of Lifeguard in Canada. From
an Accounting and OTC perspective, there are no blockers to taking this new
service offering to market! If there is anything I've missed or
misrepresented below, please let me know.

 

Link to the project plan and all supporting information is here.
<https://docs.google.com/spreadsheets/d/1eB_94eGUHmeuV2JgV3HpKvZm8YQDQ6AL/ed
it?usp=drive_link&ouid=114633849602778058975&rtpof=true&sd=true> 

 

Key Activities & Action Items for Week Ending 4/18/25:

*	B2B Agreement with Chris G for review and approval 

*	Once finalized, Tim will share the finalized agreement for Clients &
LG with impacted operational leaders for review.

*	Lifeguard to confirm they will invoice TheKey separately by Canadian
entity/location 

*	Once confirmed, Coupa stakeholders will meet to discuss workflow
options to accommodate proper audits by CAD GMs
*	Invoices sent by LG to Coupa will hit 500758 - Contractual COGS
*	Appwrap has confirmed the correct placement on the Income Statement 
*	Anotte has confirmed the Commodity was created 

*	Tim working with LG to confirm the reporting/tracking requirements

*	Elizabeth to coordinate working sessions with various internal
stakeholders to align in the source & reporting systems needed respectively

 

 

Decisions & Workflow:

*	Clients invoiced for services alongside Caregiving services will not
be invoiced an itemized/unique expense or invoice. Instead, the bill rate
will be increased.
*	Clients invoiced for just the technology subscription will be
invoiced an Expense, which will hit Expense Revenue.

*	The description of the billable expense will be "LifeGuard Care" or
"Lifeguard Care Pro",

*	Accounting is aware of how to review this and make manual
adjustments to revenue as appropriate
*	Once the volume for that manual work justifies an enhancement CI
will support a NetSuite enhancement workshop to automate the process

*	Clients will be tagged in ClearCare and NetSuite, according to the
below matrix approved by Tim & Accounting

*	This is dependent on the New Client Audit supported by Jeannie's
team. The customer must have the appropriate contracts and tags.

 


Receiving Caregiving Services

Using Lifeguard System Only (No Billable Caregiving Services)


Lifeguard Care (Wifi Sensing) - Tag= LGuard Tier 2

Lifeguard Pro (Wifi Sensing) - Tag= LGuard Tier 4


Lifeguard Care (Wifi Sensing + Fall Detection) - Tag= LGuard Tier 1

Lifeguard Pro (Wifi Sensing + Fall Detection) - Tag= LGuard Tier 3

 

 

Moving forward, these will be sent weekly, apologies for the delay.

 

Kind regards-

Elizabeth Clark

Director, Finance On Boarding, Collections, Billing Help Desk, CI | TheKey

Mobile: 619.822.4855

 

 <http://www.thekey.com/>