--00000000000068ebeb05d6938dc2 Content-Type: text/plain; charset="UTF-8" ---------- Forwarded message --------- From: Lindsey Fancy Date: Thu, Jan 27, 2022 at 8:57 AM Subject: Mack- Client Care To: Audra Williams Hi Audra, Our office offers little privacy (which is why I occasionally will take some of our meetings from home, which is 5 minutes away for me) so I just wanted to mention a concern I have about Mack via email rather than the phone. Dennis and I have frequently noticed that he will go out to do a client visit and be gone for 2 hours. I have occasionally had a client or staff call, who he had been visiting, and they will say he has left and it will still be quite a time before he reappears. Obviously it is hard to know what is going on all the time, but these visits should not take this long for sure. My understanding is that Mack reports to Dennis. I have asked Dennis to talk to him about it but he is saying to me, also that it is a problem and "one of us should talk to him". Dealing with issues like this is not something Dennis likes to do... but I don't want to make things too complicated with him taking Client Care direction from both of us! Happy to have this conversation if you would like me to, I am just not sure what is best here! Lindsey -- Lindsey Fancy General Manager Home Care Assistance Winnipeg 10B-1700 Corydon Avenue Winnipeg, MB R3N 0K1 Office: 204-489-6000 Fax: 204-487-6700 Web: HCAWinnipeg.ca -- *Audra N. Williams BHA, LPN* *Director of Business Support*Home Care Assistance Direct: 425-757-7027 1025 108th Ave. NE Bellevue, WA 98004 homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! *Champions of Aging Well*[image: image.png] --00000000000068ebeb05d6938dc2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Lindsey Fancy < lfancy@homecareass= istance.com > Date: Thu, Jan 27, 2022 at 8:57 AM Subject= : Mack- Client Care To: Audra Williams < audraw@homecareassistance.com > = Hi Audra, Our office offers little priv= acy (which is why I occasionally will take some of our meetings from home, = which is 5 minutes away for me) so I just wanted to mention a concern I hav= e about Mack via email rather than the phone. Dennis and I have frequently = noticed that he will go out to do a client visit and be gone for 2 hours. I= have occasionally had a client or staff call, who he had been visiting, an= d they will say he has left and it will still be quite a time before he rea= ppears. Obviously it is hard to know what is going on all the time, but the= se visits should not take this long for sure. My understanding is that Mack= reports to Dennis. I have asked Dennis to talk to him about it but he is s= aying to me, also that it is a problem and "one of us should talk to h= im". Dealing with issues like=C2=A0this is not something Dennis likes = to do... but I don't want to make things too complicat