--000000000000664eb10639fac3b0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Salesforce Users, Thank you to everyone who participated in the most recent Salesforce User Survey! Your feedback continues to shape the way we improve the platform to better support your day-to-day work. We had a strong response rate, and your input has provided meaningful insights into what=E2=80=99s working well and where we can do better. Below= is a summary of the key findings: *Areas of Progress Since Last Survey:* - *Improved Support Satisfaction:* The average satisfaction with support over the last 60 days increased noticeably from 3.57 to 4.07, reflecting quicker responses and more effective assistance. - *Higher Overall Satisfaction:* Overall satisfaction with Salesforce support for daily processes increased from 3.39 to 3.77. - *Enhancements & Communication:* Salesforce enhancements and project communication was rated higher (from 3.47 and 3.49 to 3.70 each), showin= g positive growth in these areas. *What=E2=80=99s Working Well:* Users provided positive feedback regarding the team=E2=80=99s responsivenes= s and support, especially during office hours and ticket follow-up and helpfulness and strategic thinking within projects. Additionally, several users noted that Salesforce is helping streamline workflows when set up correctly and that access to data is improving. *Where We Can Improve:* The top areas for improvement remain focused on ease of use, efficiency, and training. Users called for simplified navigation, fewer clicks, and clearer documentation or demos to support adoption. Integration between Salesforce and WellSky/ClearCare, as well as improving the mobile experience, also stood out as key themes. *Survey Scores (Averages out of 5):* Question Previous Survey Current Survey How satisfied are you with Salesforce in supporting your day-to-day business processes? 3.39 3.77 How would you rate the overall ease of use of Salesforce for your role? 3.1= 0 3.47 How effective is Salesforce in streamlining and improving the efficiency of your specific business processes? 3.12 3.50 How satisfied have you been with the support you receive when encountering issues with Salesforce over the last 60 days? 3.57 4.07 How satisfied are you with the recent Salesforce enhancements or updates made to improve functionality? 3.47 3.70 How satisfied are you with the involvement and communication during Salesforce-related projects? 3.49 3.70 How satisfied are you with the availability of training, resources, and documentation? 3.63 3.50 *Overall* *3.34* *3.67* *Common Themes from Feedback:* - *Ease of Use & Navigation:* Too many steps and screens=E2=80=94users wan= t a more intuitive experience across desktop and mobile. - *Data Quality & Duplicates:* Challenges with duplicate accounts and lead-to-opportunity note loss. - *Integration Gaps:* A desire for smoother data sync between Salesforce and WellSky/ClearCare, especially for asses