Thank you for your quick response. Please let me know if there is anything I can do to help. Thank You, Jeannie Ortiz Finance Onboarding & Experience Manager jeannie.ortiz@thekey.com Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com
On
Tue, 26 Aug at 10:52 AM
, TheKey Support <itsupport@thekey.com> wrote:
Good Morning Jeannie,
We are actually working on getting new payment information for both Judith Rhinestein and Micael Stein, this is a couples care situation.
Venus,
When you send Pandadoc for a new payment account please have Michael fill-in responsible party information on Judith's form.
Thanks,
Diane
On Tue, Aug 26, 2025 at 9:47 AM Jeannie Ortiz <clientservice@thekey.com> wrote:
Good Morning,
I am following up on Alekandro's request, as I have not seen a response, and I apologize if I missed it. Have we been able to get an updated CCA agreement?
Thank You, Jeannie Ortiz
Finance Onboarding & Experience Manager
jeannie.ortiz@thekey.com
Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com
On
Tue, 19 Aug at 3:54 PM
, Alejandro Aponte <clientservice@thekey.com> wrote:
Hello again,
Just touching base here, I still do not show an updated consent agreement with the needed missing information filled out. Please let me know if there is an update that can be provided.
We audited this new Chicago client and discovered the person who signed the consent agreement is not listed under the financial party section of the agreement. Are you able to please assist in securing an updated consent agreement that lists Michael under the Financial Responsible Party section?
This is important since Michael's name is not listed on consent agreement and they signed, so we cannot hold Michael to the terms and conditions of the agreement. Vice Versa, Judiths name is listed on the consent agreement but they did not sign the agreement, so we cannot hold Judith to the terms and conditions either.
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com
On
Fri, 8 Aug at 2:30 PM
, TheKey Support <itsupport@thekey.com> wrote:
Venus,
Have you been able to get corrected CCA for Judith Rhinestein?
Thanks,
Diane