--000000000000e7bd8b05ecf7afbb Content-Type: text/plain; charset="UTF-8" Hi Tim, Forwarding the email/ticket that was discussed this morning about the shifts assigned to caregivers in their app but not in clearcare or by us. Thanks, Kathryn ---------- Forwarded message --------- From: Grace Campoll Date: Tue, Nov 8, 2022 at 8:52 AM Subject: Re: App Issues - random shifts appearing To: Hi Kathryn, Thank you for the screenshots. I shared the details about Julie's app view with the engineering team so they can have a look. For Azieb, I show that the shift wasn't cancelled until after that date, so it makes sense that it would have shown as scheduled in her app still on Tuesday (11/1): For Syed, I don't see any trace of a shift over the weekend, but I also shared those details with the team so they can look into it, as well. We'll let you know what we find out once we hear back. Let us know if you have more questions in the meantime. Thanks, Grace Caregiver Connect Support On Mon, 7 Nov at 12:31 PM , KathrynNester wrote: Good Morning, Julie Shmidt's app is showing a shift that she is not scheduled for and that is actually assigned to someone else. It's not in clear care for her either. I've attached a screenshot of her app, her profile in clearcare and the clients schedule in clear care Azieb Habte-Selasie also had a cancelled shift in clear care still show as scheduled in her app last week on Tuesday. Syed Azam also had a shift showing in his app over the weekend with Peter Kennedy but was not scheduled in clear care. Thank you, Kathryn -- *Kathryn Nester* *Caregiver Ambassador* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! 124173:611100 -- *Kathryn Nester* *Caregiver Ambassador* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! --000000000000e7bd8b05ecf7afbb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Forwarding the email/tick= et that was discussed this morning about the shifts assigned to caregivers = in their app but not in clearcare or by us.=C2=A0 = Thanks, Kathryn ---------- Forwarded message --------- From: Grace Campoll < app-su= pport@homecareassistance.com > Date: Tue, Nov 8, 2022 at 8:= 52 AM Subject: Re: App Issues - random shifts appearing To: < knester@thekey.com > Hi Kathryn,=C2=A0 Thank you for the screenshots. I shared the details about = Julie's app view with the engineering team so they can have a look.=C2= =A0 For Azieb, I show that the shift wasn't cancelled unti= l after that date, so it makes sense that it would have shown as scheduled = in her app still on Tuesday (11/1): For Syed, I don't see any trace of a shift over the we= ekend, but I also shared those details with the team so they can look into = it, as well.=C2=A0 We'll let you know wha