--Apple-Mail-85FA0186-D45A-4DFC-B5E2-9F3BFE914027 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Furthermore I've just logged out and created a new account under the usernam= e timthom2@gmail.com and the app is functioning normally. It's an issue with= the tt@homecareassistance.com account.=20 Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca > On Sep 3, 2017, at 6:01 PM, Support wrote: >=20 > ##- Please type your reply above this line -## > Hello >=20 > This is an email to remind you that your request (#167156) has been pendin= g for 2 days and awaits your feedback. >=20 > If you'd like to provide an update, or require more time to work through o= ur latest comment, simply reply to this email and let us know. >=20 > If we don't hear back from you we=E2=80=99ll solve this ticket within the n= ext few days. >=20 > Thanks! > The MileIQ Customer Success Team >=20 > =09 > Armani R. (MileIQ Help Center) > Sep 1, 14:25 PDT >=20 > Hello, >=20 > Thank you for your response. =46rom your app history and if you've already= attempted to uninstall/reinstall MileIQ with the same effect, and if anothe= r person in your org is having the same issue, what this leads me to believe= is that a company-installed VPN that is blocking MileIQ from working. Can y= ou double check if a VPN installed on your device by going to the iPhone Set= tings app > General > VPN. >=20 > Best, >=20 > Armani R. > Customer Success | MileIQ >=20 > For answers to common questions, there is a wealth of information about Mi= leIQ at our Knowledge Base here: http://support.mileiq.com > =09 > Timothy Thomas > Sep 1, 13:55 PDT >=20 > I've tried from both cell connections and wifi with no luck. I manage the a= ccount for Janik, she's away until Tuesday so the best I can do is get her t= o write on Tuesday. >=20 > =09 > Armani R. (MileIQ Help Center) > Sep 1, 13:38 PDT >=20 > Hello, >=20 > Just following up with you regarding the issues you are having with MileIQ= . Have you sent us confirmation of your janikfauteux@gmail.com email? (by wr= iting to premiersupport@mileiq.com from that email address?) Also, our engin= eering team asked if we have confirmed that this is not a VPN issue/blacklis= ting issue? Have you tried it over cell data or over your home WiFi? >=20 > Best, >=20 > Armani R. > Customer Success | MileIQ >=20 > For answers to common questions, there is a wealth of information about Mi= leIQ at our Knowledge Base here: http://support.mileiq.com > =09 > Armani R. (MileIQ Help Center) > Aug 30, 16:44 PDT >=20 > Hello, >=20 > Thank you for reaching out to MileIQ. In order to assist you with informat= ion regarding a specific account, we require written consent from the accoun= t in question. We apologize for any inconvenience, but we take privacy and t= he protection of your account information seriously. Please: >=20 > Write to support@mileiq.com from janikfauteux@gmail.com and > mention this ticket #167156. >=20 >