--00000000000084ab650574bb51e7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable See below ---------- Forwarded message ---------- From: Timothy Thomas Date: Thu, Apr 5, 2018 at 3:18 PM Subject: Re: Quick Call To: Tim Thomas See below Hi Anna and Amelia, You brought up several points that I feel should be addressed directly. Regarding our pay rates, I'm not sure how you derived your formula but I can assure that our average pay rates are far above $12 / hour. For your case in particular, our average pay rate is significantly higher due to Ashley's rate. Just to clarify, all of our employees receive holiday pay and 4% vacation pay. Everything we do is legal and by the book. I'm not sure if you're aware of this but our hourly pay rate does not include payroll taxes 14.9%, vacation pay 4.7%, workman=E2=80=99s comp (CNESST) 4%, insurance 1%, statutory pay. Therefore when Ashley makes $16.50 / hour the true cost to the company is $19.25 / hour. Regarding overtime, we've never charged you the full overtime rate ($36.75/hour) while we have paid for over 55 hours of overtime since inception we've only billed you for 7.5 hours. In this one case, we charged you $26.00 per hour for Ashley who was incurring overtime. This was simply to cover our costs because we didn't want to introduce another caregiver. With respect to our rate, I would encourage you to shop around. Average billing rates are now north of $25.00 / hour and rates will most definitely increase following the minimum wage increase. I can assure you that caregivers making more than minimum wage will be demanding an equal increase. This will drive up our costs across all cases. I can acknowledge that we have not have not always provided you with the level of service you expect, but I can say with confidence that your expectations for care are higher than the majority of our clientele. This requires a more qualified caregiver, whom are in shorter supply, and command higher pay rates. This changes our model and it is not something we can sustain at the current bill rate. With that said, we must continue with our increase to $28.00 / hour effective Monday. Best, Tim On Wed, Apr 4, 2018 at 8:15 PM, Anna Watkins Porter wrote: > Hi Tim, > > We have discussed this at length and our positions is as follows: > > We know from the last increase (less than 3 months ago) we negotiated for > Ashley's raise that you don't pay your employees more than $12 - so less > than half of our "preferred rate" goes to your employees. > > That is your company choice - not ours. We assumed with this pricing > structure, which is more than other agencies charge, you could pay for > qualified people - which you assured us would happen. > > We agreed to a raise for Ashley, which we feel is still a very low wage > all things considering, with no benefits, holiday pay, travel assistance = or > incentives. > > We agree with you - we don't think you can retain the quality caregivers > you promis