--000000000000046e29057b458c76 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Christina, I've had some feedback from team members that you at times insist a client has a racial issue with caregivers when they have not expressed this in particular. Regardless of whether you feel the prior statement is accurate or not, I would ask that you do the following. Unless you're flat out told by a client or family member, we will proceed with the best candidate available, regardless of background. If a client does express this requirement, you need to address how it impacts our normal processes. I'll have more information on this in the near future once our SWOT results are completed. Thank you! --=20 *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --000000000000046e29057b458c76 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Christina, I've had some fe= edback from team members that you at times insist a client has a racial iss= ue with caregivers when they have not expressed this in particular. Regardl= ess of whether you feel the prior statement is accurate or not, I would ask= that you do the following. Unless you're flat out told by a client or = family member, we will proceed with the best candidate available, regardles= s of background.=C2=A0=C2=A0 If a client does expr= ess this requirement, you need to address how it impacts our normal process= es. I'll have more information on this in the near future once our SWOT= results are completed. Thank you! = -- Timothy Tho= mas Director of Client Care & Development = Home Care Assistance (Montr =C3=A9 al= ) Inc. 4464 Ste. Catherine Ouest <p s= tyle=3D"mar