--0000000000003727d00571351c2d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Patricia, We corrected the invoice. We've spoken to our staff to respect the hours requested and if they arrive late, they are not to extend their shift as typically the case. Should you have any further questions, don't hesitate to contact me. Best, Tim On Sun, Jul 15, 2018 at 7:41 PM, Patricia Guay wrote= : > Good evening, > I am writing because on Friday the 13th, the caregiver arrived late. She > wanted to stay till 5:45 p.m. so she could complete her 4 hour shift, but > my parents leave for their dinner at 5:15 so they asked her to leave at > that time. > > I do not want to be charged for the extra time as it was not my parents > fault that the caregiver was late. > > We are now asking them to sign a paper when they arrive and when they > leave as my mother is adamant that one time the caregiver left early. > Since your records show otherwise, we cannot control that day but try to > make sure that in the future it does not happen again. > Thank you again for all your assistance. > Kind regards > Patricia > > On Jul 9, 2018, at 2:13 PM, infomtl@homecareassistance.com wrote: > > To Alfred Digirolamo : > > Votre facture est ci-jointe. > > Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup. > > -------------------------------------------------------------------- > > Your invoice is attached. > > Thank you for your business - we appreciate it very much. > > > Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc. > 4464 Ste. Catherine Ouest > > > Westmount, Quebec > > > H3Z 1R7 > > > T: 514 907 5065 - Fax: 514 907 5067 > > > > --=20 *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --0000000000003727d00571351c2d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Patricia,=C2=A0 We corrected the inv= oice. We've spoken to our staff to respect the hours requested and if t= hey arrive late, they are not to extend their shift as typically the case. Should you have any further questions, don't h= esitate to contact me. Best, Tim On Sun, Jul 1= 5, 2018 at 7:41 PM, Patricia Guay < patriciaguay@mac.com > = wrote: Good evening,=C2=A0 I am writing because on Friday the 13th, the care= giver arrived late.=C2=A0 She wanted to stay till 5:45 p.m. so she could co= mplete her 4 hour shift, but my parents leave for their dinner at 5:15 so t= hey asked her to leave at that time.=C2=A0 I do no= t want to be charged for the extra time as it was not my parents fault that= the caregiver was late. =C2=A0 We are now asking them = to sign a paper when they arrive and when they leave as my mother is adaman= t that one time the caregiver left early.=C2=A0 Since your records show oth= erwise,