Hi Tim,
Looks like we have sorted out whatever was causing issues last week. Can
you try to login?
On Thu, Jul 28, 2022 at 7:25 AM Timothy Thomas <tt@thekey.com> wrote:
> Ok thanks
>
> On Thu, Jul 28, 2022 at 10:02 AM Amy Freeman <afreeman@thekey.com> wrote:
>
>> We loaded data and seems the messaging is enabled - I will get that
>> turned off.
>> We have identified an issue with the ClearCare data sync that we are
>> working through with them. I will report back when that has been addressed.
>>
>>
>> On Thu, Jul 28, 2022 at 6:17 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Amy,
>>>
>>> I heard from a leader in Toronto that caregivers are reporting messages
>>> to clock in and out with TheKey Caregiver Connect App. Is this possible?
>>> Obviously we haven't launched yet.
>>>
>>> Please confirm, thanks!
>>>
>>> On Wed, Jul 27, 2022 at 5:15 PM Amy Freeman <afreeman@thekey.com> wrote:
>>>
>>>> Hi Tim,
>>>>
>>>> Working with the engineering team to see what is going on. I have
>>>> tested the app with our Canadian test instance and some Canadian 8X8
>>>> numbers successfully. For some reason your account isn't propagating. I
>>>> will let you know when we clear this hurdle.
>>>>
>>>> Amy
>>>>
>>>> On Wed, Jul 27, 2022 at 6:44 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Timothy Kaur Kaur (long story lol) -
>>>>> https://montreal.clearcareonline.ca/caregivers/4306336/
>>>>>
>>>>> On Wed, Jul 27, 2022 at 9:21 AM Amy Freeman <afreeman@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Can you give me the name of your test caregiver?
>>>>>>
>>>>>> On Wed, Jul 27, 2022 at 5:56 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Amy,
>>>>>>>
>>>>>>> Ok so good news it's available in the app store. I downloaded and
>>>>>>> created myself a caregiver account and shifts in our Montreal office. When
>>>>>>> I attempted to login with my cell I received an error, "something went
>>>>>>> wrong when attempting to log you in"
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Tim
>>>>>>>
>>>>>>> On Tue, Jul 26, 2022 at 5:18 PM Amy Freeman <afreeman@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Thanks for checking this Tim. There was an additional check box
>>>>>>>> that got missed. Should be available now.
>>>>>>>>
>>>>>>>> Amy
>>>>>>>>
>>>>>>>> On Tue, Jul 19, 2022 at 9:10 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Ok thanks Amy.
>>>>>>>>>
>>>>>>>>> On Tue, Jul 19, 2022 at 10:45 AM Amy Freeman <afreeman@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Tim,
>>>>>>>>>>
>>>>>>>>>> We ran into some issues with the ID lengths in the Canadian
>>>>>>>>>> ClearCare that led to some significant development work. I will have an
>>>>>>>>>> update for you by the end of the week with the test plan.
>>>>>>>>>>
>>>>>>>>>> Amy
>>>>>>>>>>
>>>>>>>>>> On Tue, Jul 19, 2022 at 7:39 AM Tori Porter-Martin <
>>>>>>>>>> tori.portermartin@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>
>>>>>>>>>>> Adding @Amy Freeman <afreeman@thekey.com> from the Product team
>>>>>>>>>>> here to provide timing for the Canada launch.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Tori
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Jul 19, 2022 at 8:55 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Thank you Toni. Is there a rough timeline for Canada?
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Jul 18, 2022 at 8:45 PM Tori Porter-Martin <
>>>>>>>>>>>> tori.portermartin@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear all,
>>>>>>>>>>>>>
>>>>>>>>>>>>> A new version of the Caregiver Connect App has been released
>>>>>>>>>>>>> to the Apple and Google Play app stores. All new downloads of the app from
>>>>>>>>>>>>> the app stores will be the new version, Caregiver Connect 2.0. Existing
>>>>>>>>>>>>> users who have auto-updates enabled on their phones have received the
>>>>>>>>>>>>> updated version over the last few weeks while the Product team managed a
>>>>>>>>>>>>> phased rollout. We will now focus on the remaining business-wide rollout of
>>>>>>>>>>>>> the app to achieve the goal of full adoption and daily use.
>>>>>>>>>>>>>
>>>>>>>>>>>>> This week, we will be rolling out the app to the remainder of
>>>>>>>>>>>>> existing app users (those who were using Caregiver Connect 1.0):
>>>>>>>>>>>>>
>>>>>>>>>>>>> -
>>>>>>>>>>>>>
>>>>>>>>>>>>> Tuesday, 7/19: Texting Caregivers via ClearCare to
>>>>>>>>>>>>> encourage those without app auto-updates to visit the app stores and
>>>>>>>>>>>>> download the new version, with follow-up messages on Thursday, 7/21 and
>>>>>>>>>>>>> Tuesday, 7/26
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> -
>>>>>>>>>>>>>
>>>>>>>>>>>>> Throughout the week and next week: Holding app review/Q&A
>>>>>>>>>>>>> sessions with office staff so anyone who wishes can familiarize themselves
>>>>>>>>>>>>> with Caregiver Connect 2.0 and ask questions
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Next week, we will begin onboarding new US locations who have
>>>>>>>>>>>>> not yet used the app. I will email those teams directly. Please note that
>>>>>>>>>>>>> locations who have tech-specific needs (i.e. Nebraska, Canada) will be
>>>>>>>>>>>>> onboarded at an appropriate time once the Product team has completed those
>>>>>>>>>>>>> features.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please let me know if you have any questions.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks and best,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Tori
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> *Tori Porter-Martin*
>>>>>>>>>>>>> Director of Implementation and Support
>>>>>>>>>>>>>
>>>>>>>>>>>>> tori.portermartin@thekey.com
>>>>>>>>>>>>> 410-991-9564
>>>>>>>>>>>>> TheKey.com
>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Tim Thomas
>>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Tori Porter-Martin*
>>>>>>>>>>> Director of Implementation and Support
>>>>>>>>>>>
>>>>>>>>>>> tori.portermartin@thekey.com
>>>>>>>>>>> 410-991-9564
>>>>>>>>>>> TheKey.com
>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Tim Thomas
>>>>>>> Head of Canada Division
>>>>>>> *Please note my email has changed:*
>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>> (514) 591-9387
>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>> (514) 591-9387
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>