--bcaec51f8fe330c35d0509f5997a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Russel, Could you please send me the formula and process by which you calculate the retention rate in the annual franchise metrics provided at conference. Our numbers don't match up. Thanks, --=20 *Timothy Thomas* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tth@homecareassistance.com * *www.homecareassistancemontreal.ca * *www.facebook.com/hcamontreal * *www.twitter.com/hcamontreal * --bcaec51f8fe330c35d0509f5997a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Russel, Could you please send me the= formula and process by which you calculate the retention rate in the annua= l franchise metrics provided at conference.=C2=A0 = Our numbers don't match up. Thanks, -- Timothy Thomas Home Care Assistance (Montr = =C3=A9 al) Inc. 4464 Ste. Catherine Ou= est Westmount, Qu =C3=A9 bec H3Z 1R7 Tel:=C2=A0 514 907 5065 =C2=A0 -= =C2=A0 Fax:=C2=A0 5= 14 907 5067 =C2=A0 = tth@homecareassistance= .com <p style=3D"margin:0cm 0= cm 0.0