No current employees have authority over the account. I spent 45 minutes on
the phone with them to be told that our only option is to put a stop
payment on the credit card.
Dennis Fancy, BSP
General Manager
(204) 489-6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Tue, Dec 17, 2024 at 9:10 AM John Andrew Hawkins <itsupport@thekey.com>
wrote:
> Any update?
>
>
>
> On Mon, 16 Dec at 2:54 PM , Dennis Fancy <dfancy@homecareassistance.com>
> wrote:
> I’m working on it. On the phone with them now.
>
> Dennis Fancy, BSP
> General Manager
> (204) 489-6000
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> On Mon, Dec 16, 2024 at 1:53 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> I did but the account had two factor phone authentication and Lindsey's
>> phone has been cancelled. Dennis is calling QB to see what our options are.
>>
>> On Mon, Dec 16, 2024 at 2:44 PM John Andrew Hawkins <itsupport@thekey.com>
>> wrote:
>>
>>> Did you receive the email?
>>>
>>>
>>>
>>> On Mon, 16 Dec at 1:11 PM , Dennis Fancy <dfancy@homecareassistance.com>
>>> wrote:
>>> Just sent it. Hopefully you got the reset link.
>>>
>>> Dennis Fancy, BSP
>>> General Manager
>>> (204) 489-6000
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>> On Mon, Dec 16, 2024 at 11:59 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Thanks!.
>>>>
>>>> Dennis please resubmit the forgot password request.
>>>>
>>>> On Mon, Dec 16, 2024 at 12:41 PM John Andrew Hawkins <
>>>> itsupport@thekey.com> wrote:
>>>>
>>>>> Hi Timothy,
>>>>>
>>>>> I just put the forwarding in place. Let me know when you have what you
>>>>> need
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> John Andrew Hawkins
>>>>>
>>>>>
>>>>>
>>>>> 1021784:611100
>