Hi Tim and happy new year.
Derek mentioned that you are leading this project and that we are looking
to expand the pilot and suggested that we connect so I can understand the
platform and our progress to date and lend some insight for our go to
market strategy. Do you have sometime next week to connect?
Best
Michele
---------- Forwarded message ---------
From: Nathanial Findlay <nfindlay@joinlifeguard.com>
Date: Thu, Dec 12, 2024 at 8:39 AM
Subject: FW: Lifeguard client feedback
To: Shadi Gholizadeh <shadi@thekey.com>, Emma Zumsen <emma.zumsen@thekey.com>,
Michele Boehmer <mboehmer@thekey.com>
Cc: Timothy Thomas <tt@thekey.com>, Joey Taylor <joey.taylor@thekey.com>
Hi Shadi , Emma and Michele,
Pulling together some customer and Case manager testimonials for our
upcoming news letter .
Excited to share the comments from Dominique – a Montreal CSM..
Below …
Have a great day.
Best regards,
Nat
*From: *Amanda Mansfield <amansfield@joinlifeguard.com>
*Date: *Thursday, December 12, 2024 at 11:29 AM
*To: *Nathanial Findlay <nfindlay@joinlifeguard.com>, Steven Ferguson <
sferguson@joinlifeguard.com>
*Cc: *Kara Sehl <ksehl@joinlifeguard.com>, Alan Wood <
awood@joinlifeguard.com>
*Subject: *LG client feedback
Hey Super Star Team!
I was too excited to wait for this to be shared in the newsletter... 🙂
This morning, I interviewed the Care Manager Dominique, who shared her
feedback regarding a client currently utilizing the Lifeguard system.
Please see below. Kara is going to add her magic touch to the wording, and
this will be included in the next newsletter.
Way to go team! We are making a difference!
The Lifeguard Program has significantly reduced the frequency with which
the caregiver(s) and the adult child contact the Care Manager with
questions about the client’s well-being. The son now receives weekly
reports that reassure him everything is stable, with no significant changes
in his parents’ daily living habits. This not only provides peace of mind
for the family but also allows the Care Manager to dedicate more time to
other important tasks for her clients.
The system’s reliability is further demonstrated by its sensitivity, such
as triggering an alert when someone walks into the den—a feature that
confirms it is functioning as intended and simply requires minor
adjustments. This level of responsiveness has reinforced the son’s
confidence in the program.
Living and working outside of Canada, the son has expressed his
appreciation for these reports, often responding with a “Thank you” email.
As a man of few words, his effort to acknowledge the updates highlights the
value he places on the Lifeguard Program.
In one instance, the mother experienced a bruised, swollen finger, which
might have previously raised concerns about a potential fall. However, with
the fall detection system in place, the Care Manager quickly identified
that a fall was unlikely, attributing the condition to arthritis. This
timely reassurance minimized unnecessary alarm and ensured the focus
remained on the client’s actual needs.
Through its proactive insights and reliable monitoring, the Lifeguard
Program has proven to be an invaluable tool for enhancing care, improving
efficiency, and providing families with much-needed peace of mind.
*Amanda Mansfield*
*Account Manager / Lifeguard at TheKey*