That’s good feedback. Can you be more specific with the date/time or calls
(and name/number of caller if you have it) if you’d like for me to check
the call logs to see what happened. If you can provide that, I can check
the call logs and better investigate.
On Sat, Sep 24, 2022 at 6:35 PM Cheryl Cartwright <ccartwright@thekey.com>
wrote:
> It's important to note that the service doesn't use the office numbers to
> call any of us as that would be counter productive as it's forwarded to
> them. They call our cell phones directly and never through 8x8.
>
> On Sat., Sep. 24, 2022, 9:34 p.m. Cheryl Cartwright, <
> ccartwright@thekey.com> wrote:
>
>> The calls were coming directly from 8x8 so can't be a product of the
>> service.
>>
>> If someone calls my cell it comes through as a regular call. 8x8 comes in
>> differently and both callers said they had called numbers I didn't
>> recognize so I'm guessing a marketing number.
>>
>> Not sure what this means,
>>
>> Cheryl
>>
>> On Sat., Sep. 24, 2022, 2:44 p.m. Isabelle La, <ila@thekey.com> wrote:
>>
>>> Hi Cheryl,
>>>
>>> I checked the call routing and it’s all set to forward to your answering
>>> service so that is working on the 8x8 side. If the calls coming to you is a
>>> product of your answering service, you may have to call them to make sure
>>> your call routing after hours is being set to how you want it called for
>>> the on all manager - have you checked with them yet? I haven’t made any
>>> changes to the 8x8 call routing though so I’m also not sure what’s going on
>>> but from what I saw on the 8x8 side, after hour calls are all routing to
>>> the answering service properly. I would call your answering service and
>>> check that their call routing instructions are correct.
>>>
>>> On Sat, Sep 24, 2022 at 11:17 AM Cheryl Cartwright <
>>> ccartwright@thekey.com> wrote:
>>>
>>>> Hi Isabelle,
>>>>
>>>> I'm.not sure what's happened but normally on the weekends any calls go
>>>> directly to the service and they dispatch out to the on-call manager. This
>>>> weekend however all the calls are coming to me. I am not on call and so I'm
>>>> having to answer and forward them out. I'm on the road though and going
>>>> through spotty service.
>>>>
>>>> Can we find out what's happened?
>>>>
>>>> Thanks,
>>>>
>>>> Cheryl
>>>>
>>> --
>>> --
>>> *Isabelle La *
>>> Project Management, IT Dept.
>>> * Please note my email has changed: *
>>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>>> Direct: 650-231-5733
>>> Fax: 919-377-9020
>>>
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>> --
*Isabelle La *
Project Management, IT Dept.
* Please note my email has changed: *
ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
Direct: 650-231-5733
Fax: 919-377-9020
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>