Hi Tim, Please confirm that I need to get back in touch with Elaine to let her know to copy you on the emails that she sends to paymentapplication@thekey.com as well? Thank you.
On
Thu, 23 May at 9:38 AM
, Timothy Thomas <tt@thekey.com> wrote:
Ok, I'm adding @Elizabeth Clark
Yes etransfers require a specific email address that's linked to a bank account for auto deposit. We're in the process of launching etransfer@thekey.com but it hasn't been tested yet.
If this client sends an etransfer to paymentapplication@thekey.com it will need to be forwarded to me for deposit.
On Thu, May 23, 2024 at 9:31 AM Marc Atkinson <billing@thekey.com> wrote:
Hi Tim,
I provided her with our Payment Application team's email address paymentapplication@thekey.com since invoices are now being billed out of Versapay. Is there another email address I can provide her?
Thank you.
On
Thu, 23 May at 9:24 AM
, Timothy Thomas <tt@thekey.com> wrote:
Ok, with etransfer she won't be required to send a remittance as long as she includes the invoice she is paying within the message box.
What etransfer email address was she given?
On Thu, May 23, 2024 at 9:09 AM Marc Atkinson <billing@thekey.com> wrote:
Hi Tim,
I brought that up to her as well regarding the fact that we have already been using her credit card already. She didn't have a good answer to the question and pretty much just said that she doesn't want to provide any information to Versapay.
My apologies. She is going to be paying via Etransfer, not wire transfer. I did provide her with the remittance email address, which she actually questioned. She didn't understand why she would need to email us payment information because she said that all of the other companies she pays doesn't require this. She just sends the funds and that's it.
If she falls behind in payments our Collections team is going to be calling her and it will end up getting addressed with your office during their AR review.
Thank you.
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca