--f46d0447949f03a5da050a4336f9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable ---------- Forwarded message ---------- From: Russell Gesher Date: Fri, Dec 12, 2014 at 4:10 PM Subject: Re: Retention Rate To: Timothy Thomas I run a custom report and look at the first and last carelog date. The tenure is based on that date span. On Fri, Dec 12, 2014 at 12:45 PM, Timothy Thomas wrote: > > Hi Russell, > > Sorry I was referring to the client retention rates, not caregivers. > > Can you shed some light on that formula. > > Thanks. > Tim. > > ---------- Forwarded message ---------- > From: Russell Gesher > Date: Fri, Dec 12, 2014 at 1:29 PM > Subject: Re: Retention Rate > To: Timothy Thomas > > Tim, > > On that particular report I compared caregivers from December 2013 and > July 2014 . > > I export the caregivers worked in both months and filter out names that d= o > not match to get the 'retained" number. > > Divide the retained number from the December total to get the percentage. > > Russell > > > > On Thu, Dec 11, 2014 at 11:15 AM, Timothy Thomas tt@homecareassistance.com> wrote: >> >> Hi Russel, >> >> Could you please send me the formula and process by which you calculate >> the retention rate in the annual franchise metrics provided at conferenc= e. >> >> Our numbers don't match up. >> >> Thanks, >> >> -- >> >> >> *Timothy Thomas* >> >> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >> >> *4464 Ste. Catherine Ouest* >> >> *Westmount, Qu**=C3=A9**bec* >> >> *H3Z 1R7* >> >> *Tel: 514 907 5065 - Fax: 514 907 5067* >> >> >> >> *tth@homecareassistance.com * >> >> >> >> *www.homecareassistancemontreal.ca >> * >> >> *www.facebook.com/hcamontreal * >> >> *www.twitter.com/hcamontreal * >> > > > -- > > Russell Gesher > Director of Network Operations > Home Care Assistance > 525 University Ave, Suite 605 > Palo Alto, CA 94301 > Tel. (650) 462-9501 > http://www.homecareassistance.com > > Review our Book Series > Like us on Facebook > > Explore our Franchise Opportunity > > > > > *Changing the Way the World Ages* > > > -- > > > *Timothy Thomas* > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount, Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > > > *tth@homecareassistance.com * > > > > *www.homecareassistancemontreal.ca > * > > *www.facebook.com/hcamontreal * > > *www.twitter.com/hcamontreal * > --=20 Russell Gesher Director of Network Operations Home Care Assistance 525 University Ave, Suite 605 Palo Alto, CA 94301 Tel. (650) 462-9501 http://www.homecareassistance.com Review our Book Series Like us on Facebook Explore our Franchise Opportunity *Changing the Way the World Ages* --=20 *Timothy Thomas* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tth@homecareassistance.com * *www.homecareassistancemontreal.ca * *www.facebook.com/hcamontreal