Hi Diane, This has been resolved. It appears the InContact number associated with the Chicago Intakes line is ringing busy for some reason. I have assigned an alternate inbound number and tested successfully. Please try it for yourself and let me know if you have any continuing issues. Thanks, Mark Warner
On
Wed, 17 Sep at 3:47 PM
, Shibam Karmakar <itsupport@thekey.com> wrote:
Hi Diane,
Your support ticket #1213471 has been escalated to our senior team to ensure you receive the highest level of expertise and a swift resolution. You'll be contacted directly by a senior support specialist with updates and further assistance. For real-time updates, feel free to click on https://hca.freshdesk.com/helpdesk/tickets/1213471. We appreciate your patience and are here to ensure your satisfaction.
Thanks,
Shibam Karmakar
Service Desk Engineer
Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com
TheKey.com
We are Happy to Assist You!
On
Wed, 17 Sep at 3:31 PM
, Diane Mockenhaupt <dmockenhaupt@thekey.com> wrote:
Hello,
When calling the Chicago main number, (847)853-7777 and selecting option 1 - New Client a fast busy signal is received. I tried calling from both my work cell and my personal cell 20 minutes apart and the result was the same - not connecting but receiving a fast busy signal. I contacted our Intake Specialist and she confirms she has not received intake calls for Chicago. We have had no New Leads since yesterday.
When I select option 2 - existing client and option 3 - caregiver are both connecting as expected.
Thank you,
Diane
--
Diane Mockenhaupt
General Manager, Chicago Office and Michigan Office
dmockenhaupt@thekey.com
Mobile: (224) 808-0607 Office: (847) 853-7777
TheKey.com
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