--94eb2c03ba208356a3054211eed6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Ms. Kovecses, I understand that you spoke with Amanda this morning and cancelled service. First off let me apologize on behalf of our team. Nothing frustrates us more than when one of our caregivers let us down. It's unacceptable that Amelia cancel today and I can understand why you did not want a replacement caregiver. If you would be willing to give us another chance I would be more than happy to offer you a free shift so that you could meet a new, full time replacement. Feel free to call me should you have any questions. Best regards, Timothy. --=20 *Timothy Thomas* *Director of Business Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --94eb2c03ba208356a3054211eed6 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Ms. Kovecses, I understand that you = spoke with Amanda this morning and cancelled service. First off let me apol= ogize on behalf of our team. Nothing frustrates us more than when one of ou= r caregivers let us down. It's unacceptable that Amelia cancel today an= d I can understand why you did not want a replacement caregiver.=C2=A0 If you would be willing to give us another chance I wo= uld be more than happy to offer you a free shift so that you could meet a n= ew, full time replacement.=C2=A0 Feel free to call= me should you have any questions.=C2=A0 Best rega= rds, Timothy. -- Timothy Thomas Director of Business Development = Home C= are Assistance (Montr =C3=A9= al) Inc. 4464 St= e. Catherine Ouest Westmount, Qu =C3=A9 be