--000000000000ac8148064ded8e35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the reminder, Chris! Here are the helpful links: - SOP: https://docs.google.com/document/d/1l-mnBI78qsuVI8T2oFpXUB0wIR8SACnGBluN= FK48wag/edit?usp=3Dsharing - SF Campaign Report: https://homecareassistance.lightning.force.com/one/one.app#eyJjb21wb25lb= nREZWYiOiJkZXNrdG9wRGFzaGJvYXJkczpkYXNoYm9hcmQiLCJhdHRyaWJ1dGVzIjp7ImRhc2hi= b2FyZElkIjoiMDFaVUgwMDAwMDNJZEtYMkEwIiwiZGlzcGxheU1vZGUiOiJlZGl0In0sInN0YXR= lIjp7fX0%3D - Dashboard: https://homecareassistance.lightning.force.com/lightning/r/Dashboard/01Z= UH000003Do252AC/view?queryScope=3DuserFolders On Wed, Mar 25, 2026 at 8:12=E2=80=AFAM Chris Gerard wrote: > RDOs- > > I'm not seeing the 50 calls per site per week getting logged into > Salesforce. The field should be doing about 3k calls per week and the > intake team doing about 2k per week. Right now, I'm only seeing about 2k > calls per week getting logged. Please ensure the CSMs are making and > logging all calls. > > > https://homecareassistance.lightning.force.com/lightning/r/Dashboard/01ZU= H000003Do252AC/view?queryScope=3DuserFolders > > Here is the dashboard I'm using to monitor this. If the link doesn't > work, Audra, can you provide a good one? > > -- > Kind Regards, > > > *Chris Gerard* > CEO | *TheKey* > Mobile: 817-313-7913 > [image: TheKey] > --=20 Audra Williams National Director, Quality and Care Innovation audraw@thekey.com Mobile: (425) 757-7027 https://thekey.com --000000000000ac8148064ded8e35 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the reminder, Chris! Here are the helpful links: <li dir=3D"ltr= " style=3D"list-style-type:disc;color:rgb(0,0,0);background-color:transpare= nt;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-= alternates:normal;vertical-align:baseline;white-space:pr