--0000000000009720540645a03aae Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I agree with you. I will review and create list of clients that may not be worth the investment. I'm on it, and we will come up with an immediate plan to attack this. Thanks for the direction. I'll meet with Michelle the rest of the week to obtain any backstory as Diane is on PTO the next two days. On Wed, Dec 10, 2025, 3:57=E2=80=AFPM Timothy Thomas wrote: > Hi there. > > When you have a moment. Run the gross profit report in wellsky for > November and review any clients under 40%. > > If they average less than 20 hours a week let=E2=80=99s put a list togeth= er and > review if we want to continue servicing these clients etc. > > Let=E2=80=99s exclude carescout clients from the exercise. The only lever= for here > is to deploy a caregiver at a lower wage and I=E2=80=99ll let you tackle = that as > you gain more knowledge on the workforce. > > We need to dial this in again as we can afford any further erosion in > margin. > > Thanks > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000009720540645a03aae Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I agree with you. I will review and create list of c= lients that may not be worth the investment.=C2=A0 I'm on it, and we= will come up with an immediate plan to attack this. Thanks for the directi= on. I'll meet with Michelle the rest of the week to obtain any backstor= y as Diane is on PTO the next two days. On Wed, Dec= 10, 2025, 3:57=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Hi there.=C2=A0 When you have a moment. Run the gross profit report in wellsky fo= r November and review any clients under 40%. If they average less than 20 hours a week let=E2=80=99= s put a list together and review if we want to continue servicing these cli= ents etc.=C2=A0 Let=E2= =80=99s exclude carescout clients from the exercise. The only lever for her= e is to deploy a caregiver at a lower wage and I=E2=80=99ll let you tackle = that as you gain more knowledge on the workforce.=C2=A0 We need to dial this in again as we can aff= ord any further erosion in margin.=C2=A0 Thanks=C2=A0 = Tim Thomas Head o= f Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 --0000000000009720540645a03aae--