----==_mimepart_68e00645db3d4_22d3fde239d71b457329182 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 =C2=A0 Your support ticket #1239809 has been escalate= d to our senior team to ensure you receive the highest level of expertise= and a swift resolution. You'll be contacted directly by a senior support= specialist with updates and further assistance. For real-time updates, f= eel free to click on https://hca.freshdesk.com/helpdesk/tickets/1239809. = We appreciate your patience and are here to ensure your satisfaction. = Thanks,=C2=A0 Shibam Karmakar=C2=A0 Service Desk Engineer Conta= ct IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.= com =C2=A0 We are Happy to Assist You! = = On Fri, 3 Oct at 1:08 PM , Timothy Thomas wrote: @IT can you confirm the email below was rece= ived by our distro? I=E2=80=99m a member of the group and I did not see i= t.=C2=A0 = = = = On Fri, Oct 3, 2025 at 1:06=E2=80=AFPM Fayaz Rahman = wrote: = = = = = Please see the screenshot below. It was sent to our support email and calgaryintake@thekey.com = =C2=A0 = =C2=A0 = = = =C2=A0 = =C2=A0 = =C2=A0 = Best regards, = =C2=A0 = =C2=A0 = = = Fayaz = =C2=A0 = = Fayaz Rahman = Project Manager = = SABA Inc. = = Office: (858) 277-1717 = =C2=A0 = = = = = = = = = Search Engine Marketing &=C2=A0Consulting = = www.sabaseo.com=C2=A0 = =C2=A0 = = Helping You Grow Your Revenue through = Powerful Online Marketing Strategies = = =C2=A0 = =C2=A0 = = = = = = From: Timothy Thomas = Date: Friday, October 3, 2025 at 9:54 AM = To: Fayaz Rahman = Cc: Hafiz Bahramzi = Subject: Re: New Client Lead from TheKey Calgary = = = I don=E2=80=99t believe we did receive this=E2=80=A6chuck=E2=80=A6 = = = = =C2=A0 = = = On Fri, Oct 3, 2025 at 12:53=E2=80=AFPM Fayaz Rahman = wrote: = = = = = Hi Tim, = =C2=A0 = How are you? I hope you're doing well. I wanted to forward the web inqui= ry below to you to ensure that your team in the Calgary office received i= t. = =C2=A0 = Thank you, = =C2=A0 = =C2=A0 = =C2=A0 = =C2=A0 = You have received a new client lead from the Request a Consultation form= . Here are the details: = = = Full Name: Stephanie E Schuur = = Email: reenergizedbunny@gmail.com = = Phone: (509) 243-4193 = = Service: 24/7 Home Care = = Message: Hi. My Mom asked me about your services. No one has explored thi= s option. My Dad, 90, has dementia and has just been put on a list for a = care facility. This is not ideal as Mom cannot go visit him daily. There is talk of her going into a care ho= me as well, just so they are in the same building. She is 91 and suffers = from polymyalgia. Currently, she is his caregiver. With my brother doing = all necessary shopping, etc. For Mom, being in her own home would be best and Dad is licid enough to know and = be frightened to leave her. Please give me a call so I can get more infor= mation. Cost is as with most seniors a consideration. Thank you, Stephani= e 509-243-4193 = = Page URL: http