----==_mimepart_68af80b535eca_1c53f9b535460f46810986 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chelsea,=C2=A0 To assist you further with the login issue you're e= xperiencing, could you please share the following details: Your contact = number Your laptop's serial number (usually found on the bottom of the de= vice or in Lenovo Vantage under "Device Details") This will help us strea= mline the support process and prepare for a remote session if needed. Lo= oking forward to your response. Thanks,=C2=A0 Rohit Biswas Service= Desk Engineer rohit.biswas@thekey.com Contact IT Support 24*7 @ = (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.com We are Happ= y to Assist You! = = On Wed, 27 Aug at 5:56 PM , Chelsea Sheehan wrote: = Hi thank you for the quick response. I am available = = = = =C2=A0 = = = Get = Outlook for Mac = = = = = =C2=A0 = = = = = = = = = = = = = From: Rohit Biswas = Date: Wednesday, August 27, 2025 at 2:48=E2=80=AFPM = To: chelsea.sheehan@thekey.com = Cc: tt@thekey.com = Subject: Re: Urgent - Google workspace Sign-in trouble - [#1187261] = = = = = = = Hi Chelsea,=C2=A0 = = = = = = =C2=A0 = = = = Thank you for reaching out. I understand how important access to Google = Workspace and Salesforce is for your workflow. = = Would it be feasible for us to connect for a remote support session now t= o investigate and resolve the issue? = = Looking forward to assisting you. = = = = = Thanks,=C2=A0 = = = = = Rohit Biswas = = = = = Service Desk Engineer = = = = = = = = = = rohit.biswas@thekey.com = = = = = Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com = = = = = TheKey.com = = = = = = = = = = = = = = = = = = = = We are Happy to Assist You! = = = = = = = = = = = On Wed, 27 Aug at 5:28 PM , Chelsea Sheehan wrote: = = = = = = Hi. I am suddenly unable to sign into my google workspace, which is affe= cting my ability to log into Salesforce, can you please direct me on how = to correct the issue? = = = = = Thank you = = Best,=C2=A0 = Chelsea Sheehan = = = = = =C2=A0 = = = = = Get = Outlook for Mac = = = = = = = = = 1187261:611100 ----==_mimepart_68af80b535eca_1c53f9b535460f46810986 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chelsea,=C2=A0 To assist you further with the login issue you're experi= encing, could you please share the following details: Your contact= number Your laptop's serial number (usually found on the bottom of th= e device or in Lenovo Vantage under "Device Details") This will help u= s streamline the support process and prepare for a remote session if need= ed. Looking forward to your response. Thanks,=C2=A0 Rohit Biswas Service Desk Enginee= r rohit.biswas@thekey.com Contact IT Support 24*7 @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdes