----==_mimepart_68a4d665aabac_1f43fa9ecfa0e583689316 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, I still do not show an updated = consent agreement with the needed missing information filled out. Please = let me know if there is an update that can be provided.=C2=A0 We a= udited this new Chicago client and discovered the person who signed the c= onsent agreement is not listed under the financial party section of the a= greement. Are you able to please assist in securing an updated consent ag= reement that lists Michael under the Financial Responsible Party section?= This is important since Michael's name is not listed on consent agre= ement and they signed, so we cannot hold Michael to the terms and conditi= ons of the agreement. Vice Versa, Judiths name is listed on the consent a= greement but they did not sign the agreement, so we cannot hold Judith to= the terms and conditions either.=C2=A0 =C2=A0 Respectfu= lly,=C2=A0 Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2= =A0TheKey =C2=A0 Long Term Care Insurance Customer Service - (855) 205-= 8007 Long Term Care Insurance Fax - (813) 693-5625 =C2=A0 Billing Supp= ort Customer Service - (866) 226-1702 Billing Support Email - Billing@th= ekey.com =C2=A0 =C2=A0 = = On Fri, 8 Aug at 2:30 PM , TheKey Support wro= te: Venus, = Have you been able to get corrected CCA for Judith Rhinestein? = = Thanks, = Diane = = = = On Fri, Aug 8, 2025 at 1:26=E2=80=AFPM Alejandro Aponte wrote: = = = = = = = Hello again, = = Hello again, = = Just touching base here, please let me know if there is an update for th= e below. I appreciate any assistance that can be provided.=C2=A0 = = We audited this new Chicago client and discovered the person who signed = the consent agreement is not listed under the financial party section of = the agreement. Are you able to please assist in securing an updated conse= nt agreement that lists Michael under the Financial Responsible Party sec= tion? = = This is important since Michael's name is not listed on consent agreemen= t and they signed, so we cannot hold Michael to the terms and conditions = of the agreement. Vice Versa, Judiths name is listed on the consent agree= ment but they did not sign the agreement, so we cannot hold Judith to the= terms and conditions either.=C2=A0 = = = = = = =C2=A0 = Respectfully,=C2=A0 = = = Alejandro Aponte = Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey = =C2=A0 = Long Term Care Insurance Customer Service - (855) 205-8007 = Long Term Care Insurance Fax - (813) 693-5625 = =C2=A0 = Billing Support Customer Service - (866) 226-1702 = Billing Support Email - Billing@thekey.com = =C2=A0 = = =C2=A0 = = = = = = = = On Tue, 5 Aug at 3:24 PM , TheKey Support wro= te: Hi Venus, = Can we get CCA filled out with the Responsible Party corrected.=C2=A0 Th= anks, Diane = = = = On Tue, Aug 5, 2025 at 2:22=E2=80=AFPM Alejandro Aponte wrote: = = = = = Hello again, = = Just tou