--000000000000e0c88e06484c07de Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello all! I am pleased to provide another update on our Client Success Manager Pulse Survey Platform, as well as an exciting update for expanding this survey program to all of our clients. First - we continue to see *perfect 10s across the board for every single CSM Pulse Survey received*! This is by far the strongest performing area of our entire client feedback program, and continues to showcase our exemplary CSM team. We have yet to receive a single CSM Pulse Survey response with a score lower than 10. Please see a few excerpts from recent surveys responses: =F0=9F=8C=9F =E2=80=9CKristal contacted me within a very short time after m= y call to the Key. I am extremely grateful as I was overwhelmed with my moms home situation and health change. Kristal was reassuring that help was available and soon. When Kristal and Neli arrived that day I saw and believed we would be ok. Thank you!! In addition Kristal has been available and helpful as I determine my changing needs with mom. Hopefully soon I figure out the best fit for support hours.=E2=80=9D - *Kristal Parris, Toronto* =F0=9F=8C=9F =E2=80=9CKristen has done an outstanding job helping me secure= health aides for my sister. She is very knowledgeable and caring. It has been a pleasure working with her.=E2=80=9D - *Kristen Bourne, Grand Strand* =F0=9F=8C=9F =E2=80=9CIn my brief time working with Jennifer, I have found = her to be extremely prompt, knowledgeable, insightful and caring. Her interactions with the person needing care and the rest of the family have been impeccable thus far.=E2=80=9D - *Jinniefer Castillo, Chicago* =F0=9F=8C=9F =E2=80=9CShe has been excellent - we are so grateful for the s= peed at which she was able to accommodate us and for how quickly she understood my dad=E2=80= =99s personality and needs to match him with amazing caregivers/nurses.=E2=80=9D= - *Maria Licoudes, Montreal* =F0=9F=8C=9F =E2=80=9CShe acted with urgency when we needed someone to care= for my mother in law on short notice. She stayed in touch every step of the way, and we are so grateful to her=E2=80=9D - *Roxanne Escropiso, Dallas* =F0=9F=8C=9F =E2=80=9CNicole is very knowledgeable in the field of home car= e esp working with more senior adults and their unique needs. Nicole has tremendous patience with her clients / families that are tech challenged! Nicole walked me through all the electronic payment system and invoice sites.=E2=80=9D - *Ni= cole Bell, Boston* Please join me in congratulating our exceptional, best in class Client Success Team! Secondly, I am excited to announce that we will be rolling out our CSM and CG Pulse program to all clients beginning* Monday, Jan. 26th. *As a reminder, all new clients after September 29th, 2025 have already been receiving these surveys, so our expected impact for existing clients is minimal. Additionally, existing clients will only receive a C