Brex Technical Issue – Unrecognized Transactions

From
Anotte Francois <anotte.francois@thekey.com>
To
Anotte Francois <anotte.francois@thekey.com>, lazlo.kovacs@thekey.com, Geraldine Nath <geraldine.nath@thekey.com>
Date
Fri, 19 Sep 2025 09:47:23 -0400
Folder
INBOX
--0000000000002033e0063f27b64e Content-Type: text/plain; charset="UTF-8" Dear Brex Users, We are currently aware of a *technical issue in Brex* where some users may see *unrecognized or duplicate transactions* appearing in their accounts. Our team is actively working with Brex support to resolve this matter. At this time: - Some transactions may display incorrectly or appear unfamiliar in your Coupa profile. - No action is required from you immediately. - Please *do not attempt to dispute or re-enter these transactions* until we confirm resolution. Once the issue has been corrected, we will notify you and provide next steps if needed. If you notice urgent discrepancies impacting your work, please reach out to. Thank you for your patience and cooperation while we work with Brex to resolve this quickly. Best regards, *Anotte Francois* *Disbursements Sr. Director* *anotte.francois@thekey.com * [image: TheKey] --0000000000002033e0063f27b64e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Brex Users, We are currently aware of a technical issue in Brex whe= re some users may see unrecognized or duplicate transactions appea= ring in their accounts. Our team is actively working with Brex support to r= esolve this matter. At this time: Some transactions may display incorrectly or appear unfamiliar in your C= oupa profile. No action is required from you immediately. Please do not attempt to dispute or re-enter these transactions until we confirm resolution. Once the issue has been corrected, we will notify you and provide next s= teps if needed. If you notice urgent discrepancies impacting your work, ple= ase reach out to. Thank you for your patience and cooperation while we work with Brex to r= esolve this quickly. Best regards, Anotte Francois Disb= ursements Sr. Director anotte.francois@thekey.com = --0000000000002033e0063f27b64e--

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