--0000000000009732540643cf8c70 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim Thank you for looping me into this communication, we will hold off on processing any further payments until she can provide the valid ACH account information from Chase. Thank you, Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Mon, Nov 17, 2025 at 11:25=E2=80=AFAM Timothy Thomas wro= te: > See below. > > ---------- Forwarded message --------- > From: Heidi Patzik > Date: Mon, Nov 17, 2025 at 2:23=E2=80=AFPM > Subject: Re: Payment manually reversed > To: Timothy Thomas > > > I would hesitate on sending this to collections > I was at the bank and do not know why this is happening > This has never happened before > I will go to the bank tomorrow again > I am hesitant to give you a credit card because I don=E2=80=99t know if I= can > trust you, to be honest > Let me go to the bank again and move forward from there > Please understand that my mistrust is to protect my father > Thank you > Heidi Patzik > > On Mon, Nov 17, 2025 at 12:58=E2=80=AFPM Timothy Thomas w= rote: > >> Good afternoon Heidi, >> >> We ran the accounts from the void checks provided and both failed. Eithe= r >> there are insufficient funds, or the account information is old or >> incorrect. I'm not sure what else to say at this point. Perhaps provide = a >> credit card, otherwise the accounts will be sent to collections. >> >> Best regards, >> Tim >> >> On Mon, Nov 17, 2025 at 8:57=E2=80=AFAM Heidi Patzik = wrote: >> >>> I am sorry to bother you but I received this email regarding my fathers >>> account and I don=E2=80=99t understand what is going wrong with his acc= ount again >>> I literally gave you all every routing number possible and nothing is >>> working apparently >>> Can you look into this please >>> Thank you >>> Heidi Patzik >>> >>> ---------- Forwarded message --------- >>> From: TheKey >>> Date: Fri, Nov 14, 2025 at 6:17=E2=80=AFPM >>> Subject: Payment manually reversed >>> To: >>> >>> >>> Your payment of $6,760.87 to TheKey from (4486) on 11-07-2025 was >>> manually reversed. >>> >>> The following reason was provided: 11/12/2025 Payment returned unable t= o >>> locate account. >>> >>> Please contact support for more information. Confirmation number is >>> 5VP86TUVQWXK. Please click below to use our customer portal to make a >>> replacement payment. >>> >>> Thank you for your business. >>> View Invoices >>> >>> >>> Questions about this message? >>> >>> Contact Us | Privacy Policy >>> | >>> | | Manage Email >>> >>> >>> Powered by Versapay >>> >> --0000000000009732540643cf8c70 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim Than= k you for looping me into this communication, we will hold off on processin= g any further payments until she can provide the valid ACH account informat= ion from Chase. Thank you, <p dir= =3D"ltr" style=3D