--000000000000e592bd06409351e1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable When was their last increase and what is their process? *Melissa Reyes* President of Client Services(916)743-0530 On Tue, Oct 7, 2025 at 7:41=E2=80=AFAM Timothy Thomas wrote= : > How are we treating the JVs? > > > ---------- Forwarded message --------- > From: Will Reid > Date: Tue, Oct 7, 2025 at 3:27=E2=80=AFPM > Subject: Fwd: Upcoming 4% Rate Increase =E2=80=93 Action Required by Octo= ber 10 > To: Timothy Thomas > CC: Steve Sudberry > > > Hey Tim, > Steve and I have always managed our increases outside the corporate > process which is not news. Can you ensure someone doesn=E2=80=99t interve= ne in our > JV as outlined below? Our margins are great and we are growing. We don=E2= =80=99t > want anyone derailing this. > > Thanks! > > > *Will Reid* > > Partner | TheKey > > Mobile: 513.707.2304 > > > > > > ---------- Forwarded message --------- > From: Melissa Reyes > Date: Mon, Oct 6, 2025 at 6:13=E2=80=AFPM > Subject: Upcoming 4% Rate Increase =E2=80=93 Action Required by October 1= 0 > To: Regional Directors , Ashley Mirone amirone@thekey.com>, Vanessa Treadwell , Earl > Blair , Juan Diaz , Kevin > Parker , Donny Deshotels donny.deshotels@thekey.com>, Kevin Murray , Amy > Harris , Matt Nyberg , Will Reid = wreid@thekey.com>, Steve Sudberry > > > Team, > > We will be implementing a *4% rate increase* for all active clients who > began services *prior to June 1, 2025*. > > *The following client groups are excluded from this increase:* > > - > > VA Clients > - > > Clients with a =E2=80=9CPartner Rate Exception =3D True=E2=80=9D > - > > CareScout Partnership Clients > > Rate increase approvals will be assigned in *Salesforce* this week and > must be reviewed and approved by the GM *no later than Friday, October 10= *. > Any approvals not actioned by this deadline will be *automatically > approved*, and corresponding client notifications will be issued. > > Please note: *No exceptions will be made* to this rate increase policy. > > *Effective Dates & Notice Requirements* > > - > > *No Notice Required:* Effective *October 27* > - > > *30-Day Notice Required:* Effective *November 24* > - > > *60-Day Notice Required:* Effective *December 29* > - > > > *Notices to be sent October 13, 2025 * > > Your timely review and approval are essential to ensure smooth > communication and implementation. Thank you for your attention and > partnership as we maintain alignment between our service quality and > operational costs. > > -- > * Melissa Reyes * > President of Client Services > (916)743-0530 > melissa.reyes@thekey.com > TheKey.com > > [image: TheKey] > --000000000000e592bd06409351e1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable When was their last increase and what is their process? Melissa Reyes President of Client Services (916)743-0530 On Tue, Oct 7, 2025 at 7:41=E2=80=AFAM Timothy Thomas < tt@thekey