This is a multipart message in MIME format. ------=_NextPart_000_0AA9_01DC06B0.742C18D0 Content-Type: multipart/related; boundary="----=_NextPart_001_0AAA_01DC06B0.742C18D0" ------=_NextPart_001_0AAA_01DC06B0.742C18D0 Content-Type: multipart/alternative; boundary="----=_NextPart_002_0AAB_01DC06B0.742C18D0" ------=_NextPart_002_0AAB_01DC06B0.742C18D0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit The metrics originally sent were incorrect. Please see the amended version attached. It appears that only Cleveland and Charleston locations were affected by the error. Thank you for your understanding, and please let me know if you have any questions. Best Regards, Miranda Norman Claims and Submissions Manager | TheKey Direct Line: 901-593-1433 From: miranda.norman@thekey.com Sent: Friday, August 1, 2025 10:35 AM To: 'Audra Williams' ; 'Tiffany Silton' ; 'Ashley Mirone' ; RegionalDirectors@thekey.com; SalesLeadership@thekey.com; GeneralManagers@thekey.com Cc: 'Michelle Schefter' ; 'Dylan Hodson' ; 'Miranda Norman' ; 'Jeannie Ortiz' ; 'DeAnna Brown' ; 'Alejandro Aponte' ; 'Loc Tran' ; 'Laszlo Kovacs' ; fpa@thekey.com; 'Mansi Mehta' Subject: Weekly VA Metrics 7/31/25 Hi All, Please see attached for the weekly VA metrics for Week of 07/31/25, viewed from a Billing and Accounts Receivable perspective, as well as the Year-to-Date (YTD) VA stats (excel sheet provided). As a reminder, our credentialing is completed at the state level, meaning we are approved to operate under a specific Tax ID and NPI within that state. If a location within the same state is operating under a different Tax ID or NPI, it may not automatically be covered under our existing credentialing. As a result, it's possible to have some locations credentialed and others not, even within the same state. Example: This is currently the case in South Carolina and Ohio. Let's continue focu