----==_mimepart_693c18b065eac_207601e436756c Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cathy, Please test +44 and +33 calls and let me know how it goes. = Thanks,=C2=A0 Mark Warner =0D =0D On=0D Thu, 11 Dec at 10:16 PM=0D , Cathy Gerth wrote:=0D =0D Hello=C2=A0 =0D The first #=C2=A0 =C2=A0 44 1773 785005 Great Britian =0D =0D The second=C2=A0#=C2=A0 1 866 475-4967 =0D It would connect with thekey main line - but when I tried to connect by = pressing 1 to the selected office - it says I am not authorized to make i= nternational calls =0D =0D Thank you =0D . =0D Cathy =0D =0D =0D =0D =0D Cathy Gerth =0D =0D =0D Client Success Manager=C2=A0 Direct: 778-403-6148 =0D Office:=C2=A0778-279-3634 =0D =0D Email:=C2=A0cgerth@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Thu, Dec 11, 2025 at 1:47=E2=80=AFPM Timothy Thomas w= rote: =0D =0D =0D =0D @Cathy Gerth=C2=A0is unable to dial a client located in New York state. C= athy please provide the number to Mark. =0D As for international numbers, we have clients in the UK and France so co= untry code=C2=A0+44 and=C2=A0+33 should be tested. =0D =0D =0D On Thu, Dec 11, 2025 at 4:03=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Tim,=C2=A0 =0D =0D You definitely should not have any issues contacting US numbers.=C2=A0 P= lease give me an example Int'l number to research and I'll follow up. =C2= =A0 =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 11 Dec at 3:44 PM=0D =0D , Shibam Karmakar wr= ote:=0D =0D =0D =0D =0D =0D Hi Timothy,=C2=A0 =0D =0D =0D =0D Your support ticket #1336802 has been escalated to our senior team to en= sure you receive the highest level of expertise and a swift resolution. Y= ou'll be contacted directly by a senior support specialist with updates a= nd further assistance. For real-time updates, feel free to click on https= ://hca.freshdesk.com/helpdesk/tickets/1336802. We appreciate your patienc= e and are here to ensure your satisfaction. =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D Shibam Karmakar=C2=A0 =0D =0D =0D =0D =0D =0D Service Desk Engineer =0D =0D =0D =0D Contact IT Support 24*7 @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com=0D =0D =0D =0D TheKey.com =0D =0D =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D We are Happy to Assist You! =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Thu, 11 Dec at 3:34 PM=0D =0D , Timothy Thomas wrote:=0D =0D =0D =0D Hi, =0D =0D =0D =0D We don't seem to be able to make international calls in Canada via Zoom.= Many of our client contacts live in the US or overseas. Can we resolve t= his? =0D =0D =0D =0D -- =0D =0D =0D =0D Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey =0D =0D Mobile: 514.591.9387=0D =0D =0D =0D =0D =0D ----==_mimepart_693c18b065eac_207601e436756c Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Cathy, =0D Please te