Re: Local Office IVR Bypass - [#1367038]

From
Mark Warner <itsupport@thekey.com>
To
tt@thekey.com
CC
it@thekey.com
Date
2026-01-02 14:38:44
Folder
INBOX
----==_mimepart_6957d874156b0_20e98731c78928608db Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I didn't forget about this. =C2=A0I'm getting things sorte= d out with those phone numbers. =C2=A0I have included Gabe on this ticket= so he can review once I have all the data necessary. Thanks,=C2=A0 = Mark Warner =0D =0D On=0D Fri, 2 Jan at 9:17 AM=0D , Timothy Thomas wrote:=0D =0D Requesting the following phone numbers ring directly to New Inquiry grou= ps rather than being routed through the local office IVR. =C2=A0This is b= eing requested as we believe we are seeing delays in queue ringing and/or= no ringing at all resulting in calls going to voicemail. =C2=A0The numbe= rs we would like ringing directly to their associated New Inquiry group a= re: =0D =0D 204-789-7928 778-900-0617 647-370-3352 403-768-0949=0D =0D =0D =0D =0D =0D ----==_mimepart_6957d874156b0_20e98731c78928608db Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Tim,=C2=A0 =0D I didn't forget about this. =C2=A0I'm getting things sor= ted out with those phone numbers. =C2=A0I have included Gabe on this tick= et so he can review once I have all the data necessary. =0D =0D Thanks,=C2=A0 =0D Mark Warner =0D =0D =0D =0D =0D =0D =0D On=0D Fri, 2 Jan at 9:17 AM=0D , Timothy Thomas &= lt;tt@thekey.com&gt; wrote:=0D =0D Requesting the following phone numbers ring directly to = New Inquiry groups rather than being routed through the local office IVR.= =C2=A0This is being requested as we believe we are seeing delays in queu= e ringing and/or no ringing at all resulting in calls going to voicemail.= =C2=A0The numbers we would like ringing directly to their associated New= Inquiry group are: =0D =0D 204-789-7928 778-900-0617 647-370-3352 403-768-= 0949 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D 1367038:611100 =0D =0D = ----==_mimepart_6957d874156b0_20e98731c78928608db--