Fwd: 176389 Lonnie Jenkins - FIN-WELCOME CALL - [#1277972]

From
Alejandro Aponte <clientservice@thekey.com>
To
malin.maleegrai@thekey.com
CC
dmockenhaupt@thekey.com, jeannie.ortiz@thekey.com, tt@thekey.com, michelle.kenaga@thekey.com
Date
Wed, 03 Dec 2025 16:37:48 +0000
Folder
INBOX
----==_mimepart_6930675c26ce7_209601804869448 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello again, Just touching base here, please let me know if there is = an update that can please be provided. The client will not be charged for= our services, but it is company policy to have a payment method on file.= =C2=A0 "I did verify for the clients with Immediate AOB, that we are sti= ll required to secure a valid payment method to store on file. This is st= ored just in case to protect us in an event where the client revokes AOB = without our knowledge, or unexpectedly starts receiving services more tha= n what their policy will cover. " Still need valid payment informatio= n to be uploaded to clear care.=C2=A0 =C2=A0 Respectfully,=C2=A0 = Alejandro Aponte Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =C2= =A0 Long Term Care Insurance Customer Service - (855) 205-8007 Long Ter= m Care Insurance Fax - (813) 693-5625 =C2=A0 Billing Support Customer S= ervice - (866) 226-1702 Billing Support Email - Billing@thekey.com =C2=A0= =C2=A0 =0D =0D On=0D Wed, 19 Nov at 10:51 AM=0D , Alejandro Aponte wrote:=0D =0D =0D =0D =0D Hello again, Just touching base here, please let me know if there is an= update that can please be provided. The client will not be charged for o= ur services, but it is company policy to have a payment method on file.=C2= =A0 "I did verify for the clients with Immediate AOB, that we are still = required to secure a valid payment method to store on file. This is store= d just in case to protect us in an event where the client revokes AOB wit= hout our knowledge, or unexpectedly starts receiving services more than w= hat their policy will cover. " =0D =0D =0D =C2=A0 =0D Respectfully,=C2=A0 =0D =0D =0D Alejandro Aponte =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =0D =C2=A0 =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =C2=A0 =0D Billing Support Customer Service - (866) 226-1702 =0D Billing Support Email - Billing@thekey.com =0D =C2=A0 =0D =0D =C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D Fri, 14 Nov at 10:59 AM=0D , Alejandro Aponte wrote:=0D =0D =0D =0D =0D Hello again, =0D =0D Just touching base here, please let me know if there is an update that c= an please be provided. =0D =0D "I did verify for the clients with Immediate AOB, that we are still requ= ired to secure a valid payment method to store on file. This is stored ju= st in case to protect us in an event where the client revokes AOB without= our knowledge, or unexpectedly starts receiving services more than what = their policy will cover. " =0D =0D =0D =C2=A0 =0D Respectfully,=C2=A0 =0D =0D =0D Alejandro Aponte =0D Finance Onboarding Analyst III =C2=A0|=C2=A0TheKey =0D =C2=A0 =0D Long Term Care Insurance Customer Service - (855) 205-8007 =0D Long Term Care Insurance Fax - (813) 693-5625 =0D =C2=A0 =0D Billing Support Customer Service - (866) 226-1702 =0D