--000000000000fc0d1806490202a6 Content-Type: multipart/alternative; boundary="000000000000fc0d1606490202a5" --000000000000fc0d1606490202a5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much for your flexibility, it=E2=80=99s very appreciated. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Jan 22, 2026 at 3:56=E2=80=AFPM Michelle Schefter wrote: > Hi Chuck and Shawtel, > > Thank you for the background and added context. I appreciate you sharing > that. > > Yes, I agree that it makes sense to wait until Lito is back so he can > speak directly with the client and ensure everyone is aligned before a > final decision is made. We are comfortable allowing the additional time f= or > that conversation to take place. > > Please keep me posted on timing once Lito returns, and let me know if > anything is needed from our side in the meantime. > > Thank you, > > *Michelle Schefter* > > Director of Finance | *TheKey* > > Phone: 408.837.0579 > > > > > > > ------------------------------ > *From:* Chuck Terlesky > *Sent:* Thursday, January 22, 2026 1:57 PM > *To:* Shawntel Sousa > *Cc:* Michelle Schefter ; Marc Atkinson collectionsteam@thekey.com>; tt@thekey.com ; > lito.delapena@thekey.com > *Subject:* Re: 146691 Mary Albo CDHC & 146984 Ray Albo CDHC - Collection > of Overdue Balances of $9,588.78 & $8,168.41 (2025 Balances) - [#1393849] > > > Hi Michelle, > > We do believe the funds will be available. Candice is currently verifying > that the billing is accurate and legitimate on her end. She has been clea= r > with Shawntel that she is willing to proceed with payment once everything > is confirmed. > > That said, Candice has expressed concern about the timing, as this issue > was only identified recently and has understandably caught her off guard. > Given the size of the amount involved, she would like the opportunity to > fully review and ensure everything aligns internally. > > Since Candice is hoping to speak directly with Lito, I wanted to ask if i= t > would be possible to receive an extension until Lito returns, so a final > decision can be made then. I understand there are timelines and deadlines > to consider, but given the circumstances and the magnitude of the amount, > additional time would be greatly appreciated. > > Let me know your thoughts. > > Regards, > > Chuck > > On Thu, Jan 22, 2026 at 1:40=E2=80=AFPM Shawntel Sousa wrote: > > Hi, > > Yes, I do feel we will be able to get the funds. She is his trying to mak= e > sure that it=E2=80=99s legitimate in what we are billing her. She has tol= d me that > she is willing to pay if it is all accurate. > > I do have to agree with her that it=E2=80=99s slightly odd that this was = only > recently caught, which is why it is throwing her off guard. > > I think at the bare minimum we can provide her the time to sort it out an= d > make sure on their end that it makes sense. I kn