--000000000000077e33063e5e29bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Tue, Sep 9, 2025 at 9:17=E2=80=AFAM Timothy Thomas wrote= : > No, it requires a billable shift to count towards retention. > > On Tue, Sep 9, 2025 at 8:44=E2=80=AFAM Will Reid wrote= : > >> Tim, to further clarify, they were converted to clients but don=E2=80=99= t have >> any billable hours. When they are deactivated this will not count agains= t >> retention correct? >> >> Thanks >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Mon, Sep 8, 2025 at 2:28=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Hi Laura. If they don=E2=80=99t start then they dont count. >>> >>> You=E2=80=99re all good :) >>> >>> On Mon, Sep 8, 2025 at 2:25=E2=80=AFPM Laura Horval wrote: >>> >>>> Good Afternoon Tim, >>>> >>>> We had two clients who had plans of signing on but we have not had a >>>> billable shift due to not being able to leave rehab (is likely going o= n >>>> hospice and passing away soon) and due to last minute caregiver requir= ement >>>> requests that we can not meet. If we do not end up having any billable >>>> shifts is there a way to ensure they do not count against our retentio= n due >>>> to them not even starting services. >>>> >>>> Laura Horval MSW LSW >>>> >>>> >>>> General Manager | TheKey >>>> >>>> Office: 513-891-2273 >>>> >>>> Mobile: 513-535-0558 >>>> >>>> >>>> *Aging Life Care Professional=E2=84=A2; CDP=C2=AE* >>>> *PAC=C2=AE Consultant; **PAC=C2=AE Coach* >>>> * Please note my email has changed: * >>>> lhorval@thekey.com >>>> TheKey.com >>>> *Please review us on Facebook or Google!* >>>> h ttps://www.facebook >>>> .com/TheKeyCincinnati >>>> Click here >>>> for >>>> Google Review >>>> >>>> >>>> >>>> >>>> >>>> --000000000000077e33063e5e29bd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you! Will Reid = Partner | TheKey Mobile: 513.707.2304 On Tue, Sep 9, = 2025 at 9:17=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: No, it requires a billable shift