--000000000000e9082d063c41633d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Brooke Justiniano Date: Wed, Aug 13, 2025 at 11:55=E2=80=AFAM Subject: Re: Conversation Recap To: Alysce Craig , The Key HR Business Support Alysce, Since I am stunned and surprised by the dramatic change between what was said to me in our 1:1 and what you have stated in your email I want to send this email to you and review in detail my concerns. I have included HR on this email to give more insight behind the issues. The items I listed in my previous email were *exactly *what you told me to follow- I am unsure why you would have told me the previous guidelines if this is what your actual expectations are. Please next time, write down your expectations and or provide me notes from our 1:1 so there are no contradictions between what is said and what is expected. Especially since you have now involved HR and launched an investigation. I would like the document from our 1:1 shared with me for my records. Here is a list of just some of the concerns I have: - You specifically explained to me that we should work within our jobs and not allow for cross over. You told me to not do any scheduling and t= o notify our Caregiver manager with all things scheduling. I even referred= to you the fact that this past week with Carrie being out of the office "wh= at would have happened if I did not participate this past week?" your respo= nse was "there would have been a lot of open shifts!" We specifically discus= sed how you were explaining that you want us to work in what I called "silos= " and how that was not going to work in this type of work environment and you told me that is what other offices do and we need to follow. Within your last email you are now saying to not work like that to collaborate = as a team- which was my main concern. Why did this change within 24 hours? This all feels very much like *gaslighting*. - Regarding my question about answering the phones- you specifically explained to me that I am not to answer the phones and to focus only on = my job duties as a CSM. The explanation you gave me is that the in-office staff would answer the phones and if they are not able to then a message would be left and we could return the call at our leisure. This is completely *inconsistent communication* and *contradicts your instructions.* - In regards to The Forum- the expectations have all of the sudden changed from me not being involved with ANYTHING for The Forum- even to = the detail of not being involved in the scheduling, Care Management, and or conversations. This has been told to our afterhours team, team mates and other co-workers. Upon me bringing up the fact that I can not be exclude= d since I am on-call every other weekend it is impossible for me to know anything to help. Now, I am expected to help with The Forum. The fact th= at I am excluded from The Forum because of me doing th