--000000000000b0ed2f063c2d0c05 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just so you are aware. ---------- Forwarded message --------- From: Brooke Justiniano Date: Tue, Aug 12, 2025 at 11:40=E2=80=AFAM Subject: Conversation Recap To: Alysce Craig Alysce, Just to be clear and to review what you told me in our 1:1 today. As a CSM I am not to take part in any answering of the phones-other than those calls directed towards me specifically, partake or help with scheduling, and only stick to the assessments, QA visits and the SLA work that CSM are being held accountable for. Regarding on-call you are stating that I do not need to attend to any items regarding call-offs or scheduling needs and that I will only need to respond to assessments and family concerns? In addition you have told me that ALL of the things related to The Forum should be directed towards you and Jennifer? As I change my mindset to "fit-in" to what you would like to see- I want to make sure that I understand your expectations clearly. Please confirm with me through this email for my records. *Brooke Justiniano, MSM, GCM, CDP* *Client Success Manager* *Geriatric Care Manager | Certified Dementia Practitioner* *mobile (614) 588-6041* *office (614) 481-88881880 MacKenzie Drive #207 Upper Arlington, OH 43220 * *TheKey.com * *[image: TheKey]* The best compliment would be a positive review on google by clicking here ! --000000000000b0ed2f063c2d0c05 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just so you are aware.=C2=A0 ---------- Forwarded message --------- From: Brooke Justiniano < brookej@thekey.co= m > Date: Tue, Aug 12, 2025 at 11:40=E2=80=AFAM Subject:= Conversation Recap To: Alysce Craig < alysce.craig@thekey.com > Alysce, Just to be clear and to review what you told me i= n our 1:1 today. As a CSM I am not to take part in any answering of the pho= nes-other than those calls directed towards me specifically, partake or hel= p with scheduling, and only stick to the assessments, QA visits and the SLA= work that CSM are being held accountable for. Regarding on-call you are st= ating that I do not need to attend to any items regarding call-offs or sche= duling needs and that I will only need to respond to assessments and family= concerns? In addition you have told me that ALL of the things related to T= he Forum should be directed towards you and Jennifer? As I change my mindset to "fit-in" to what you would like to = see- I want to make sure that I understand your expectations clearly. = Please confirm with me through this email for my record= s.=C2=A0 = Brooke Justiniano, MSM, GCM, CDP = Client Success= Manager Geriatric Care Manage= r | Certified Dementia Practitioner mobile (614) 588-6041 office (614) 481-8888 1880 MacKenzie Drive #207 <a href=3D"https://www.google.com/maps/search/1880+MacKenzie+Drive+%2= 3207+Upper+Arlington,+OH+43220?entry