----==_mimepart_69594842deaf9_22612c08979c9764412a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Amanda, There is no way for us to tell how the account information= was added into VP, as it only shows the last 4 digits of the account num= ber for security purposes. Either way, I removed the account that was= entered and reentered the information based on what was provided to us o= n the PAD form. I then processed payment on the client's first 2 invoices= for the $11,778.00. From here, it will take 4-6 business days to con= firm whether or not the payment goes through. If it comes back as decline= d again, I will reach back out to you, as we would then need to see the v= oided cheque. Thank you! Regards, Marc Atkinson Senior Clien= t Account Specialist Customer Contact & Collections Center 866-226-1702= - Main Line 239-264-1290 - Direct billing@thekey.com =0D =0D On=0D Sat, 3 Jan at 11:31 AM=0D , Amanda Ilines = wrote:=0D Hi Marc, I will attempt to obtain a void ch= eque from the client. In the meantime, is there a way to=C2=A0check what= information was initially inputted into Versapay? If the bank branch num= ber was entered incorrectly in the system, we may not need to request the= void cheque from the client, provided we can correct the entry, is that = correct? Thanks, Amanda Ilines Home Care Liaison 437-908-1030 TheKey.c= a =0D =0D =0D =0D =0D =0D =0D On Sat, Jan 3, 2026 at 11:25=E2=80=AFAM Marc Atkinson wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Amanda,=C2=A0 =0D =0D =0D =0D Thank you for your email. =0D =0D =0D =0D That is correct. We have been unable to process either of the 2 payments= for Robert's service from 12/9-12/21 for $11,778.00. The payments have b= een failing for "Invalid Bank Branch Number".=C2=A0 =0D =0D =0D =0D Is there any way you can please obtain a blank and voided cheque from th= e client, so we can confirm the PAD information? It was either entered in= correctly on the PAD form or entered incorrectly in Versapay, but at this= time, it would be best to confirm it based on the information directly f= rom the cheque. =0D =0D =0D =0D Thank you! =0D =0D =0D =0D Regards, =0D =0D =0D =0D Marc Atkinson =0D =0D Senior Client Account Specialist =0D =0D Customer Contact & Collections Center =0D =0D 866-226-1702 - Main Line =0D =0D 239-264-1290 - Direct =0D =0D billing@thekey.com =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 29 Dec, 2025 at 4:09 PM=0D =0D , Amanda Ilines = wrote:=0D =0D =0D =0D =0D =0D Hi there, =0D =0D =0D =0D Our client, Robert DeClute's wife, Ruth Duschek, has informed us that no= funds have been debited from the account she provided since services beg= an three weeks ago. =0D =0D =0D =0D Could you please investigate this matter and advise on the reason for th= e delay? =0D =0D =0D =0D Thanks, =0D =0D =0D =0D Amanda Ilines =0D =0D =0D =0D Home Care Liaison=C2=A0 =0D =0D TheKey=C2=A0 =0D =0D =0D =0D 437-908-1030 amanda.ilines@thekey.com=0D =0D =0D