--0000000000001ce4710643cefb72 Content-Type: multipart/alternative; boundary="0000000000001ce4700643cefb70" --0000000000001ce4700643cefb70 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, One of the checks you sent this morning has a different routing number that we previously used, we can make an attempt at using this information is needed, but also agree that the "voided" check they provided is definitely photo shopped with this information. Lito Delapena Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Mon, Nov 17, 2025 at 10:56=E2=80=AFAM Timothy Thomas wro= te: > Hi Sophie, > > I don't believe this client intends to pay. Upon further investigation, > the void checks look falsified. I'll follow up one last time but I'm not > confident we'll get anywhere. > > > > On Mon, Nov 17, 2025 at 12:06=E2=80=AFPM Sophia Jantz > wrote: > >> Hi Tim, >> >> Good morning. I wanted to let you know that the payment for the invoices >> below was returned as unable to locate the account. I did use the voided >> check that was provided, I attached a copy. May you please try working w= ith >> the client on a new form of payment since they will not accept calls fro= m >> the billing department. I have not reached out to Wendy. Thank you >> >> >> Respectfully, >> >> Sophia Jantz >> Collections and Contact Specialist 2| TheKey >> Phone: 866-226-1702 >> billing@thekey.com >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Sun, 16 Nov at 8:59 PM , Martin Brozosky wrote: >> >> >> 1302365:611100 >> > --0000000000001ce4700643cefb70 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, One= of the checks you sent this morning has a different routing number that we= previously used, we can make an attempt at using this information is neede= d, but also agree that the "voided" check they provided=C2=A0is d= efinitely photo shopped with this information.=C2=A0 Lito Delapena Customer Contact and Collections Manager | Th= eKey Mobile: 619-722-8561 = On Mon, Nov 17, 2025 at 10:56=E2=80=AFAM Timothy Thomas <= ; tt@thekey.com > wrote: <bl= ockquote clas