--000000000000d09674063fcb6d40 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com ---------- Forwarded message --------- From: Kristal Parris Date: Sat, Sep 27, 2025, 1:02=E2=80=AFPM Subject: Re: payment Sept 26 To: Kaushala Mahesan Cc: Timon Page , TheKey Billing Hi Kaushala, We apologize for this and will have this matter looked into ASAP. Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Sat, Sep 27, 2025, 1:01=E2=80=AFPM Kaushala Mahesan wrote: > Hi Kristal, > > How are you? > > I'm wondering if you can let me know whom to contact at your agency to > discuss a declined payment? > > I have called the credit card company, there is nothing wrong with the > card at all and they are saying there was no system issue yesterday, so I > am at a loss to explain why the payment was not processed. > > Thanks so much. This can wait until Monday from my side, I just wanted t= o > send an email before I forget to follow up. Have a good weekend. > > Kaushala > --000000000000d09674063fcb6d40 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kristal Parris RN, BScN Client Success Manager TheKey LL= C Email: Kristal.Parris@the= key.com Website: Thekey.com ---------- Fo= rwarded message --------- From: Kristal Parris < kristal.parris@thekey.com > Date= : Sat, Sep 27, 2025, 1:02=E2=80=AFPM Subject: Re: payment Sept 26 To:= Kaushala Mahesan < kaymahesan@gm= ail.com > Cc: Timon Page < timon.page@thekey.com >, TheKey Billing < billing@thekey.com > Hi Kaushala, We apologize for this and will have this matter looked into ASAP= . Kristal Parris RN, BScN Client Success Manager TheKey LL= C Email: Kristal.Parris@thekey.com Website: Thekey.com On Sat, Sep 27, 2025, 1:01=E2=80=AFPM Kaushala Mahesan < kayma= hesan@gmail.com > wrote: Hi Kristal,=C2=A0 How are you?=C2=A0 I'm wondering if you can let me know whom to contact= at your agency to discuss a declined payment?=C2=A0 I have called the credit card company, there is nothing wrong with=C2=A0= the card at all and they are saying there was no system issue yesterday, so= I am at a loss to explain why the payment was not processed.=C2=A0 Thanks so much.=C2=A0 This can wait until Monday from my = side, I just wanted to send an email before I forget to follow up.=C2=A0 Ha= ve a good weekend.=C2=A0 Kaushala --000000000000d09674063fcb6d40--